Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Smart IT 21.02, including new features, urgent issues, documentation updates, and fixes or patches. 


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

BMC Helix ITSM 21.02 release notes Open link




May 4, 202121.02.01: Patch 1

This patch release includes fixes and updates in BMC Helix Innovation Studio, and defect fixes for Smart IT.

March 17, 2021

21.02 enhancements

Enhancements available in this release:

  • Progressive Web App screens for six more ticket types
  • BMC Helix ITSM extends Russian language support and adds Polish language support
  • Product name change for Remedy Smart IT

Was this page helpful? Yes No Submitting... Thank you