BMC Helix ITSM: Smart IT 21.02
- BMC Helix ITSM: Smart IT 22.1
- BMC Helix ITSM: Smart IT 21.3
- BMC Helix ITSM: Smart IT 21.05
- BMC Helix ITSM: Smart IT 21.02
Learn what’s new or changed for BMC Helix ITSM: Smart IT 21.02, including new features, urgent issues, documentation updates, and fixes or patches.
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Date | Title | Summary |
---|---|---|
May 4, 2021 | 21.02.01: Patch 1 | This patch release includes fixes and updates in BMC Helix Innovation Studio, and defect fixes for Smart IT. |
March 17, 2021 | 21.02 enhancements | Enhancements available in this release:
|
As an administrator, manage access to tickets and resources, configure actions in Smart IT, and perform centralized configuration. | As an administrator, set up integrations with BMC Digital Workplace service request and BMC Client Management. |
Videos
Videos are available in the following areas:
Getting started videos
The following topics in the Getting started section contain videos that supplement or replace the text-based documentation:
Using videos
The following topics in the Using Smart IT sections contain videos that supplement or replace the text-based documentation:
Administration videos
The following topics in the Administering section contain videos that supplement or replace the text-based documentation:
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about BMC Helix ITSM: Smart IT.
Additional resources from BMC
The following BMC sites provide information outside of the Smart IT documentation that you might find helpful:
- BMC Community, BMC Helix ITSM community (includes Smart IT)
- Smart IT Support page, Smart IT Support
- BMC Support Knowledge Base, search filtered by Smart IT
- BMC Global Services, BMC Helix ITSM offerings (includes Smart IT)
- www.bmc.com, information about Smart IT
- BMC Knowledge Articles
AR System, BMC Helix CMDB, and BMC Helix ITSM documentation
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