BMC Helix ITSM: Smart IT 21.02
Learn what’s new or changed for BMC Helix ITSM: Smart IT 21.02, including new features, urgent issues, documentation updates, and fixes or patches.
To stay informed of changes to this space, place a watch on this page.
|May 4, 2021||21.02.01: Patch 1|
This patch release includes fixes and updates in BMC Helix Innovation Studio, and defect fixes for Smart IT.
March 17, 2021
Enhancements available in this release:
As an end user, access and navigate the Smart IT interface.
Use the planning information for resources, processes, and activities for Smart IT.
As an administrator, manage access to tickets and resources, configure actions in Smart IT, and perform centralized configuration.
As an administrator, set up integrations with BMC Digital Workplace service request and BMC Client Management.
Resolve common issues or errors, review logs, or contact Support.
Videos are available in the following areas:
Getting started videos
The following topics in the Getting started section contain videos that supplement or replace the text-based documentation:
The following topics in the Using Smart IT sections contain videos that supplement or replace the text-based documentation:
The following topics in the Administering section contain videos that supplement or replace the text-based documentation:
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about BMC Helix ITSM: Smart IT.
You can find the answer to this question and a general overview of Smart IT in Getting started.
The PDF for the latest Smart IT version is located here. The online documentation is updated regularly, while the PDF contains a snapshot of the content at a particular point in time.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
Additional resources from BMC
The following BMC sites provide information outside of the Smart IT documentation that you might find helpful:
AR System, BMC Helix CMDB, and BMC Helix ITSM documentation