Release notes and notices

Learn what’s new or changed for Remedy with Smart IT 20.08, including new features, urgent issues, documentation updates, and fixes or patches.

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Remedy IT Service Management Suite 20.08 release notes

Date	Summary	Reference
March 6, 2023	Issues that were corrected by 20.08 patch 15 and issues that remain open	20.08 patches
October 15, 2022	20.08 patch 14 includes fixes for defects in Action Request System.	20.08 patches
June 13, 2022	Issues that were corrected by 20.08 patch 13 and issues that remain open	20.08 patches
January 7, 2022¹	Issues that were corrected by 20.08 patch 12 and issues that remain open	20.08 patches
September 16, 2021	Issues that were corrected by 20.08 patch 9 and issues that remain open	20.08 patches
July 28, 2021	Issues that were corrected by 20.08 patch 4 and issues that remain open	20.08 patches
June 21, 2021	Issues that were corrected by 20.08 patch 3 and issues that remain open	20.08 patches
May 19, 2021	Issues that were corrected by 20.08 patch 2 and issues that remain open	20.08 patches
April 21, 2021	20.08 patch 1 includes fixes for defects in Action Request System.	20.08 patches
September 23, 2020	Enhancements available in this release: Revamped screens for work orders and incidents Ability to relate task or task group templates to incident templates Ability to enable or disable the debug logging of Smart IT in the Centralized configuration Indicate Chat as the reported source for incidents and work orders Automatically assign tickets created from BMC Live Chat Ability to submit a service request from the Digital Workplace Catalog in Smart Recorder Introduction of an attention flag to define the priority of work Agents can set their screen name to be displayed to end users in BMC Live Chat Dashboard to monitor agent assignment load and chat sessions	20.08 enhancements

_{¹There are no patches with version numbers 20.08.05, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11.}

Release notes and notices

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