Enabling the Progressive Web Application screens
Smart IT 20.08 introduces revamped screens for work orders and incidents that are delivered by using the Progressive Web Application (PWA) technology. The PWA technology converts the Remedy Mid Tier view to a modern view that is customizable and extensible.
You can access the PWA screens for work orders and incidents from the Smart IT Universal Client (UC).
By default, the Smart IT screens are displayed for work orders and incidents. If your organization has opted for this feature, you can enable the PWA screens for work orders and incidents.
For more information, see (Remedy AR System documentation).
Before you begin
Make sure that you have:
- Upgraded to the 20.08 version of Remedy AR System and Smart IT.
Set the following parameters:
Parameter name Location Value
Component Type: arsystem.bmc.arsys.midtier
Component Name: arsystem.bmc.arsys.midtier-DockerMTClusterUser
(when the m id tier is configured with Centralized configuration)
- <Smart IT base URL>
Config.properties file located in <MidtierInstallDirectory>\WEB-INF\classes folder (when the mid tier is configured without Centralized configuration)
Component Type: com.bmc.arsys.smartitComponent Name: *
- <Mid tier base URL>
- If you enable the
Enable-Progressive-Viewsparameters by using Centralized configuration, a restart of mid tier is not needed. The updates are reflected in a few minutes.
If you make change any parameters in the config.properties file, you must restart the mid tier.
- If the https access for mid tier requires the port number, include it in the
mid_tier.base.urlparameter. Otherwise, you need not provide the port number.
- To allow a cross-launch, the domains of mid tier and Smart IT must match. The domains should either be host names or be fully qualified.
To enable the Progressive Web Application screens in Smart IT
In a browser, enter the following URL address to access the Remedy AR System:
Navigate to the BMC Remedy AR System Administration Console.
Click System > General > Centralized Configuration.
In the AR System Configuration Generic UI form, select com.bmc.arsys.server.shared in the Component Name list and then * for global settings.
Add a new parameter with the name
Set the value as T for this parameter as shown in the following image:
Log in to Smart IT.
Create a new work order or incident. The PWA screen for work order or incident is displayed.
From the Ticket Console, when you select a work order or an incident, the ticket is displayed as a PWA screen.
To disable the Progressive Web Application screens in Smart IT
In Centralized Configuration, from the Component Name list, select com.bmc.arysys.server.shared.
Enable-Progressive-Viewsparameter, enter the value as F.