Enabling the Progressive Web Application screens

Smart IT 20.08 introduces revamped screens for work orders and incidents that are delivered by using the Progressive Web Application (PWA) technology. The PWA technology converts the Remedy Mid Tier view to a modern view that is customizable and extensible.  

You can access the PWA screens for work orders and incidents from the Smart IT Universal Client (UC).

By default, the Smart IT screens are displayed for work orders and incidents. If your organization has opted for this feature, you can enable the PWA screens for work orders and incidents.

For more information, see Progressive web application development (Remedy AR System documentation).

Before you begin

Make sure that you have:

• Upgraded to the 20.08 version of Remedy AR System and Smart IT.

• Set the following parameters:
  

  Parameter name	Location	Value
  arsystem.security_iframe_allowfromurls Component Type: arsystem.bmc.arsys.midtier Component Name: arsystem.bmc.arsys.midtier-DockerMTClusterUser	Centralized configuration (when the mid tier is configured with Centralized configuration)	http://SmartITServer:portNumber <Smart IT base URL> Example: https://test-smartit.dsmlab.bmc.com/
  	Config.properties file located in <MidtierInstallDirectory>\WEB-INF\classes folder (when the mid tier is configured without Centralized configuration)
  mid_tier.base.url Component Type: com.bmc.arsys.smartit Component Name: *	Centralized configuration	http://midTierServer:portNumber  <Mid tier base URL> Example: https://test.dsmlab.bmc.com/

  Important

  • If you enable the arsystem.security_iframe_allowfromurls, mid_tier.base.url, and Enable-Progressive-Views parameters by using Centralized configuration, a restart of mid tier is not needed. The updates are reflected in a few minutes.
    If you make change any parameters in the config.properties file, you must restart the mid tier.
  • If the https access for mid tier requires the port number, include it in the mid_tier.base.url parameter. Otherwise, you need not provide the port number.
  • To allow a cross-launch, the domains of mid tier and Smart IT must match. The domains should either be host names or be fully qualified.

To enable the Progressive Web Application screens in Smart IT

1. In a browser, enter the following URL address to access the Remedy AR System:
   http://midTierServer:portNumber/arsys/

2. Navigate to the BMC Remedy AR System Administration Console. 

3. Click System > General > Centralized Configuration.

4. In the AR System Configuration Generic UI form, select com.bmc.arsys.server.shared in the Component Name list and then * for global settings.

5. Click Add.

6. Add a new parameter with the name Enable-Progressive-Views.

7. Set the value as T for this parameter as shown in the following image:

   

8. Click Apply.

9. Log in to Smart IT.

10. Create a new work order or incident. The PWA screen for work order or incident is displayed.
    
    
    From the Ticket Console, when you select a work order or an incident, the ticket is displayed as a PWA screen.
    
    

To disable the Progressive Web Application screens in Smart IT

1. In Centralized Configuration, from the Component Name list, select com.bmc.arysys.server.shared.

2. For the Enable-Progressive-Views parameter, enter the value as F.