This documentation supports the 20.08 version of Remedy with Smart IT, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Adding custom fields to your views using Smart IT

You might have custom fields defined for BMC Remedy IT Service Management, that you would like to display in the Smart IT user interface. You might also want to display out-of-the-box BMC Remedy ITSM fields that are not shown by default in Smart IT. You can also define a custom field in BMC Remedy IT Service Management and then make the fields available for selection in Smart IT.


If you have enabled the Enable-Progressive-Views parameter in Centralized configuration, you can add custom fields to the incident and work order forms (PWA screens) by using Remedy Developer Studio only.
For information on developing a progressive web application (PWA) in Remedy Developer Studio, see Developing a Progressive Web Application .

This section includes the following topics:

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