This documentation supports the 20.08 version of Remedy with Smart IT, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

20.08.02: Patch 2

Review the fixes and update in this patch in Remedy with Smart IT (Smart IT) that might impact your users.

Defect fixes

The Smart IT 20.08.02: Patch 2 includes the defect fixes for Smart IT functionality. For more information about the defects fixed in this patch, see Known and corrected issues.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, see BMC Helix Upgrade policy  in the BMC Helix Subscriber Information documentation.

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