Consult the following use cases for information about how to achieve value with Remedy with Smart IT:
|Automating service management by using BMC Helix Cognitive Automation
Improves services management experience and eliminates the need for human intervention in repetitive tasks by using artificial intelligence and machine learning engine from industry-leading vendors.
The key capabilities of BMC Helix Cognitive Automation for automating service management are:
|Using Live Chat to interact with users
Enables support agents to chat with self-service users to resolve issues, and create incidents and work orders directly from the chat.