This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Creating and managing change requests

This section describes how users in your organization can use Smart IT to create change requests and manage them throughout their lifecycle. Remedy with Smart IT is integrated with BMC Change Management to provide a planning, scheduling, implementing, change-tracking interface that is simple to learn and use, mobile, and collaborative.

Read the following topics to learn more about change requests:


  • Access to Change Management functionality in Smart IT depends upon the level of permissions.
  • With Infrastructure Change User permission, while editing a Change request, which is in Pending status, you cannot edit the Status field. You can use the Resume action button to take out the Pending status for the requester.

For more information, see Smart IT roles and permissions.

Related topics

Overview of information displayed on a ticket in Smart IT

Related request types for BMC Change Management and Release Management Open link (BMC Change Management documentation)

Working with reports Open link (BMC Change Management documentation)

Copying change requests Open link  (BMC Change Management documentation)

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