Using
- Accessing and navigating the Smart IT interface
- Managing your work in Smart IT consoles
- Creating incidents, service requests, and work orders
- Viewing and updating tickets
- Resolving tickets in Smart IT
- Adding tasks to tickets in Smart IT
- Relating items to the current ticket
- Searching for tickets, assets, resources, and people in Smart IT
- Creating and managing change requests
- Creating knowledge articles for sharing information
- KCS knowledge article assessment
- Reviewing your knowledge team's performance using KCS reports
- Managing assets in Smart IT
- Managing releases
- Investigating and tracking problems
- Working with broadcasts in Smart IT
- Sending email messages in Smart IT
- Viewing service delivery statistics in Smart IT
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