Using
- Navigating the Smart IT interface
- Searching for tickets, assets, resources, and people in Smart IT
- How the Smart Recorder search works
- Creating incidents, service requests, and work orders
- Creating and managing change requests
- Creating knowledge articles for sharing information
- KCS knowledge article assessment
- Reviewing your knowledge team's performance using KCS reports
- Working with assets
- Creating and managing problem investigations
- Resolving tickets with the help of Knowledge articles using Smart IT
- Resolving tickets with the help of Client Management actions
- Adding tasks to tickets in Smart IT
- Relating items to the current ticket
- Working with broadcasts in Smart IT
- Sending email messages in Smart IT
- Chatting with other agents to resolve a ticket
- Reviewing change requests, release tickets, and knowledge articles
- Creating and modifying ticket templates
- Categorization
- Creating and managing release requests
- Differences between Smart IT UC and mobile clients
- Viewing service delivery statistics in Smart IT
- Setting up Smart IT on Apple Watch
- Out-of-the-box mandatory fields in Smart IT
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