This documentation supports the 2.0 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Setting up incident management

As an administrator, you set up incident management from the Mid Tier.  This section includes the following topics:

The following task is described in the BMC Service Desk documentation:

  • Configuring incident management

The following tasks are described in the BMC Remedy IT Service Management documentation:

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