This documentation supports the 2.0 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy with Smart IT 2.0, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Installing Remedy with Smart IT

Support information

BMC Remedy IT Service Management Suite 9.1

BMC Digital Workplace Basic 18.02

BMC Digital Workplace Advanced 18.02




September 30, 2019Critical Remote Code Execution vulnerability in Remedy with Smart ITFlash notification that describes how to fix an unauthenticated Remote Code Execution security vulnerability in Remedy with Smart IT.
June 28, 20192.0.00.002: Patch 2 for version 2.0.00
  • Defect fixes and other corrected issues.
  • Limiting the automated change collision detection
  • Support for Mongo 3.6.12 and 4.0.10
February 28, 20182.0.00.001: Patch 1 for version 2.0.00Defect fixes and other corrected issues.

February 28, 2018

2.0.00 enhancements

Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are:

  • Enhanced screen configuration capabilities

  • Capability to update field using expression

  • Provider action for a specific field for change and incident ticket

  • Ticket console enhancement

  • Additional process to add custom fields to the Asset View

  • Global search enhancements

  • Smart Recorder search enhancement

  • Additional configuration parameters

  • Customization information transfer using the BMC Remedy Deployment Application

  • Management of configuration data through Centralized Configuration (CCS) forms

  • Data migration utility for Smart IT 2.0 upgrade
  • Auto-categorization by using BMC Cognitive Service Management

September 12, 2016ITSM notifications overwritten during Smart IT upgradeFlash notification that describes how to prevent overwriting of BMC Remedy ITSM notifications during Smart IT upgrade.
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