This documentation supports the 2.0 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Release notes and notices

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This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 

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Note

This section only includes information about changes since the most recent release of Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.4, review the release notes for versions 1.4, 1.5, 1.5.01, and 1.6.

Related topics
 Where to find more information

Known and corrected issues

Installing Remedy with Smart IT

Support information

Related products

BMC Remedy IT Service Management Suite 9.1

BMC Digital Workplace Basic 18.02

BMC Digital Workplace Advanced 18.02

Date

Title

Summary

February 28, 20182.0.00.001: Patch 1 for version 2.0.00Defect fixes and other corrected issues.

February 28, 2018

2.0.00 enhancements


Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are:

  • Enhanced screen configuration capabilities

  • Capability to update field using expression

  • Provider action for a specific field for change and incident ticket

  • Ticket console enhancement

  • Additional process to add custom fields to the Asset View

  • Global search enhancements

  • Smart Recorder search enhancement

  • Additional configuration parameters

  • Customization information transfer using the BMC Remedy Deployment Application

  • Management of configuration data through Centralized Configuration (CCS) forms

  • Data migration utility for Smart IT 2.0 upgrade
  • Auto-categorization by using BMC Cognitive Service Management



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