Preparing to use KCS reports in Smart IT
This topic describes how you can configure essential settings for generating KCS reports.
To configure cross-navigation settings
To access KCS reports in Smart Reporting, you must configure Smart Reporting in Smart IT. Options for generating KCS reports are displayed on the Knowledge menu in Smart IT only after you have configured Smart Reporting in Smart IT.
For more information, see Configuring BMC Remedy Smart Reporting in Smart IT.
To view knowledge articles and incidents listed in KCS reports, you must configure settings for cross-navigation from Smart Reporting to Smart IT. For more information, see .
To onboard users and importing report content
To access KCS reports in Smart Reporting, you must onboard users in Remedy Smart Reporting, and import out-of-the-box report content to the reporting server. For more information, see .
To configure error weighting factors
You or a Knowledge administrator must specify the value in the Weighting Factor For Each Error field in the RKM:Configuration form for each company. This value indicates the standards of a company for measuring errors made by article authors, and is used to calculate their final Article Quality Index (AQI) score. The higher the value, the lower the AQI score.