Planning
Documentation tip
The Remedy with Smart IT online documentation contains only the high-level process information for installation and upgrade. The detailed procedures are available in the BMC Digital Workplace online documentation.
To plan the Remedy with Smart IT deployment, refer to the following topics:
| Step | Action | Addtional information |
|---|---|---|
| 1 | Review the:
| |
| 2 | Review information for Smart IT supported languages (locales). | |
| 3 | Review the known and corrected issues | Review the following release notes: |
| 4 | When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile. This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site. | |
| 5 | Review license entitlements for your product. | |
| 6 | Review the Smart IT performance guidelines. | BMC has conducted analysis of various performance test results and provided performance benchmarking methodology and environment details. The recommendations from these tests are validated by the test results provided. |
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