This documentation supports the 2.0 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Planning

Documentation tip

The Remedy with Smart IT online documentation contains only the high-level process information for installation and upgrade. The detailed procedures are available in the BMC Digital Workplace online documentation.

To plan the Remedy with Smart IT deployment, refer to the following topics:

StepActionAddtional information
1

Review the system requirements

Review the:

  • BMC Digital Workplace Client compatibility matrix and System requirements for Smart IT.
  • Required ports
2Review information for Smart IT supported languages (locales).
3Review the known and corrected issues

Review the following release notes:

Release notes and notices

4

Download the installation files

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.

5

Review license entitlements

Review license entitlements for your product.
6

Review the Smart IT performance guidelines.

BMC has conducted analysis of various performance test results and provided performance benchmarking methodology and environment details. The recommendations from these tests are validated by the test results provided.

Related topics

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