Remedy with Smart IT 2.0
Learn what’s new or changed for Remedy with Smart IT 2.0, including new features, urgent issues, documentation updates, and fixes or patches.
To stay informed of changes to this space, place a watch on this page.
|September 30, 2019||Critical Remote Code Execution vulnerability in Remedy with Smart IT||Flash notification that describes how to fix an unauthenticated Remote Code Execution security vulnerability in Remedy with Smart IT.|
|June 28, 2019||2.0.00.002: Patch 2 for version 2.0.00|
|February 28, 2018||2.0.00.001: Patch 1 for version 2.0.00||Defect fixes and other corrected issues.|
February 28, 2018
Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are:
|September 12, 2016||ITSM notifications overwritten during Smart IT upgrade||Flash notification that describes how to prevent overwriting of BMC Remedy ITSM notifications during Smart IT upgrade.|
As an end user, access and navigate the Smart IT interface.
As an administrator, manage access to tickets and resources, configure actions in Smart IT, and perform centralized configuration.
As an administrator, set up integrations with BMC Digital Workplace service request and BMC Client Management.
Resolve common issues or errors, review logs, or contact Support.
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.
(On-premises only) Install and perform initial system configuration.
(On-premises only) Upgrade based on the latest system requirements and software.
Videos are available in the following areas:
Getting started videos
The following topics in the Getting started section contain videos that supplement or replace the text-based documentation:
The following topics in the Using Smart IT sections contain videos that supplement or replace the text-based documentation:
The following topics in the Administering section contain videos that supplement or replace the text-based documentation:
There is no content with the specified labels
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about Remedy with Smart IT.
You can find the answer to this question and a general overview of Smart IT in Getting started.
See Overview of ticket creation.
For other ticket types, see:
The PDF for the latest Smart IT version is located here. The online documentation is updated regularly, while the PDF contains a snapshot of the content at a particular point in time.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
Additional resources from BMC
The following BMC sites provide information outside of the Remedy with Smart IT documentation that you might find helpful:
- BMC Communities, BMC Remedy ITSM community (includes Smart IT)
- BMC Support Knowledge Base, search filtered by Smart IT
- BMC Global Services, BMC Remedy ITSM offerings (includes Smart IT)
- www.bmc.com, information about Smart IT
Is this really the latest guide from Dec 2017
Thank you for your query.
This page contains a ready-made PDF, which is created for new releases and service packs at the time of their release.
However, the Smart IT 2.0 space is regularly updated. You can use the Export to PDF option within the gear icon to generate a PDF of the entire space with the updated content.
Hope this helps.
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