This documentation supports the 2.0 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu. Patch 2 for version 2.0.00

This topic contains information about fixes and updates in this patch, and provides instructions for downloading and installing the patch.


This patch is applicable only if you are upgrading from Smart IT Patch 1 for version 2.0.00.


Patch 2 for Remedy with Smart IT 2.0.00 includes all of the files needed to update Smart IT 2.0.00. Patch 2 for version 2.0.00 also includes defect fixes. For more information, see Known and corrected issues.

Additionally, the following updates are done in this patch:

  • By using the newly introduced autoTriggerChangeCollisionForCIsUpto configuration parameter, users can limit the number of CIs related to a change request for which automated collision detection is triggered. For more information, see Centralized configuration.
  • Smart IT Patch 2 for version 2.0.00 supports MongoDB versions 3.6.12 or later, and 4.0.9 or later. For more information, see Upgrading MongoDB.
    BMC recommends to upgrade to the latest version of Smart IT. As part of the Smart IT architecture simplification enhancement, starting with Smart IT 18.05, MongoDB installation is not required to support Smart IT social features. 

Downloading the patch

You can download the patch from the EPD . For download instructions, see  Downloading the BMC Digital Workplace and Smart IT installation files .

Installing the patch

Use the BMC Digital Workplace and Smart IT installer contained in this patch when performing the installation instructions in  Installing BMC Digital Workplace and Smart IT .


  • You need to run both the UX patch installer as well as the Smart IT or DWP server patch installer in order to successfully install the patch.
  • Take a back up of the Centralized configurations and note the configuration parameter details before installing the patch. After installing the patch, modify the details of the existing configuration parameter as per your note. Do not change the newly added configuration parameters.

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