This documentation supports the 2.0 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

2.0.00.001: Patch 1 for version 2.0.00

2.0.00.002: Patch 2 for version 2.0.00

2.0.00.002: Patch 2 for version 2.0.00 is available on the EPD . You can apply Smart IT 2.0.00.002: Patch 2 for version 2.0.00, if you are upgrading from Smart IT 2.0.00.001: Patch 1 for version 2.0.00.

Patch 1 for Remedy with Smart IT 2.0.00 includes all of the files needed to update Smart IT 2.0.00 and BMC Digital Workplace version 18.02. Apply this patch if you have Smart IT installed by itself, or if you have Smart IT and BMC Digital Workplace installed together.

Patch 1 for version 2.0.00 also includes defect fixes. For more information, see Known and corrected issues.

Downloading the patch

For download instructions, see  Downloading the BMC Digital Workplace and Smart IT installation files .

Installing the patch

Use the BMC Digital Workplace and Smart IT installer contained in this patch when performing the installation instructions in  Installing BMC Digital Workplace and Smart IT .



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Comments

  1. Antonello Tarsia

    Hi, is patch 1 cumulative? Can I upgrade directly to Smart IT 2.0.00.001 from Smart IT 1.6? Thank you. Regards, Antonello

    May 10, 2018 05:59
    1. Nilay Agambagis

      Hello Antonello,

      Sorry for a late reply. I have written to the concerned SME to let us know more on your queries. I will get back to you as soon as I get a response.

      Regards, Nilay Agambagis

      Oct 05, 2018 12:42
    1. Nilay Agambagis

      Hello Antonello,

      Smart IT 2.0.00.001 is a cumulative patch and you can directly upgrade to Smart IT 2.0.00.001 from Smart IT 1.6.

      Regards,

      Nilay Agambagis

      Oct 08, 2018 03:14
  2. Niall Grimes

    I have the same/similar query to Antonello. Can the User Experience 2.0.00 Patch 001 and Smart IT 2.0.00.001 patch be installed without having previously installed the 2.0.00 version of both applications? That is, are both patches cumulative?

    Oct 04, 2018 11:20
    1. Nilay Agambagis

      Hello Niall,

      Smart IT 2.0.00.001 is a cumulative patch. It is the GA version of the product.

      Regards,

      Nilay Agambagis

      Oct 08, 2018 03:16
  3. Nilay Agambagis

    Hello Niall,

    Thanks a lot for your comment. I have written to the concerned SME to let us know more on your queries. I will get back to you as soon as I get a response.

    Regards, Nilay Agambagis

    Oct 05, 2018 12:43