This documentation supports the 19.11 version of Remedy with Smart IT, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy with Smart IT 19.11, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

Remedy IT Service Management Suite 19.11 release notes




November 22, 2019

19.11 enhancements

Enhancements available in this release:

  • Introduction of a search box in the Ticket Console for a quick ticket search
  • Ability to control the default date range in Ticket Console
  • Ability to create a ticket in a quick way by using Smart Recorder
  • Enhancements in the asset search
  • Ability to open a ticket by using the display ID in the URL

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