Consult the following use cases for information about how to achieve value with Remedy with Smart IT:
|Using Microsoft Teams for ChatOps-type collaboration between agents|
Enables a collaborative approach to incident resolution by helping support agents to interact with one another and with the ChatOps application bot in a Microsoft Teams channel.
Support agents can send commands and natural language queries to the ChatOps bot to perform the following actions without leaving Microsoft Teams:
|Automating service management by using BMC Helix Cognitive Automation|
Improves services management experience and eliminates the need for human intervention in repetitive tasks by using artificial intelligence and machine learning engine from industry-leading vendors.
The key capabilities of BMC Helix Cognitive Automation for automating service management are:
|Using Live Chat to interact with users|
Enables support agents to chat with self-service users to resolve issues, and create incidents and work orders directly from the chat.