This documentation supports the 19.08 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Smart IT test environment

This topic describes the deployment architecture, the hardware and software specifications for all servers used in the test and have details about Subquery algorithm for Restricted User


Smart IT 1908 Deployment Architecture

Hardware specifications for servers

Tiers
Specification
VM used
Number in environment
Comments
Remedy with Smart IT server4 CPUs at 2.7 GHz each, 16 GB RAMYes3Cent OS 6.5 x86_64
BMC Remedy Single Sign-On2 CPUs at 2.7 GHz each, 8 GB RAMYes2Cent OS 6.5 x86_64

BMC Remedy AR System server

4 CPUs at 2.7 GHz each, 16 GB RAM

Yes

8

Microsoft Windows Server 2008 Enterprise; server group with 6 user-facing and 2 admin nodes

Database server

2 CPUs at 2.7 GHz each, 24 core each, 320 GB RAM

No

1

Microsoft Windows Server 2012 Enterprise with external Hitachi VSP 1000 SAN storage

Client computers (Micro Focus Silk Performer 19.5)

  • 16 CPUs at 2.7 GHz each, 24 GB RAM
  • 4 CPUs at 2.7 GHz each, 8 GB RAM

Yes

1 of each

Windows 2012 R2 Enterprise on all

Client computer (end-user timings)4 CPUs at 3.38 GHz each, 16 GB RAMNo 1

Windows 10 Enterprise , 64-bit, Intel Core i5-8250U quad-core,

Web browser - Internet Explorer 11.285, Firefox 62.0.3, and Chrome 73.0.3683.103

Mobile clientiPad Air 12.1.1NA1

Note

All virtual machines (VMs) are hosted on VMware ESXi 6.5.0 servers powered by Intel Xeon CPU E5-2697 v2. 

The SQL server machine is configured with 4 separated IO subsystem (Hitachi VSP 1000):

 

IO SubsystemCapacityPartitionBus TypeNameHosting
0279 GBMBRRAIDDell PERC H710 SCSI Disk DeviceOS files
12 TBMBRFibre ChannelHitachi OPEN-V Multi-Path Disk Devicedatabase data files
21.5 TBMBRFibre ChannelHitachi OPEN-V Multi-Path Disk Devicedatabase log files
31.5 TBMBRFibre ChannelHitachi OPEN-V Multi-Path Disk Devicedatabase tempdb files

 

Software specifications

TiersSoftware Version
Remedy with Smart IT server

Smart IT 19.08

BMC DWP Basic 19.08

Tomcat 8.5.23

JDK 11.0.1

Chat server

Openfire 4.2.3

JDK 11.0.1

BMC Remedy Single Sign-On

BMC Remedy Single Sign-On 19.08

Tomcat 8.0.30

JDK 11.0.1

BMC Remedy Mid Tier

BMC Remedy Mid Tier 19.08

Tomcat 8.5.23

JDK 11.0.1

BMC Remedy AR System server

BMC Remedy AR System server 19.08

JDK 11.0.1

BMC Remedy ITSM applicationBMC Remedy ITSM 19.08

Database server

Microsoft SQL Server 2012

Client computers (Borland Silk Performer)

Silk Performer 19.5
Client computer (end-user timings)Google Chrome 78
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