This documentation supports the 19.08 version of Remedy with Smart IT.

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Release notes and notices

Learn what’s new or changed for Remedy with Smart IT 19.08, including new features, urgent issues, documentation updates, and fixes or patches.

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Known and corrected issues

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Downloading the Smart IT installation files

Remedy IT Service Management Suite 19.08 release notes

Date

Title

Summary

August 22, 2019

19.08 enhancements

Enhancements available in this release:

  • Ability to use Microsoft Teams for ChatOps-type collaboration between agents
  • Introduction of new ITSM calendar
  • Enhancement in the Service Level Agreement (SLA) bar
  • Improved barcode scanning for asset search
  • Introduction of new Live Chat workspace
  • Ability to update configurations without restarting Smart IT server
  • Introduction of self-help
  • PostgreSQL support
  • Updates to the Common Data Model

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