This documentation supports the 19.08 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy with Smart IT 19.08, including new features, urgent issues, documentation updates, and fixes or patches.


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Related topics

Known and corrected issues

Support information

Downloading the Smart IT installation files

Remedy IT Service Management Suite 19.08 release notes




August 22, 2019

19.08 enhancements

Enhancements available in this release:

  • Introduction of new ITSM calendar
  • Enhancement in the Service Level Agreement (SLA) bar
  • Improved barcode scanning for asset search
  • Introduction of new Live Chat workspace
  • Ability to update configurations without restarting Smart IT server
  • Introduction of self-help
  • PostgreSQL support
  • Updates to the Common Data Model

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