This documentation supports the 19.08 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Preparing for installation of Smart IT

Complete the following tasks: 

TaskActionAdditional information
1Smart IT installation worksheetsBefore you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.
2Downloading the Smart IT installation filesThis topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.
3Install 64-bit Java Runtime Environment (JRE) 8.

Install on all the servers where you will install Remedy with Smart IT (Smart IT). Set the Java Home path.


  • Smart IT supports higher versions of Java. Smart IT 19.08 is certified to be compatible with Oracle Java 11 and 12.  Due to changes in Oracle's Java release and support strategy, Smart IT also supports OpenJDK 11 and 12. Smart IT does not support Java version 9 and 10 because these Java versions are not supported by Oracle. Smart IT 19.08 release also provides backward compatibility for applications that still use Java 8.
  • While upgrading from Smart IT 19.02 to Smart IT 19.08, if users want to change Java to Open JDK 11 for Smart IT, they need to manually remove remove  "-XX:+UseParNewGC" parameter from the Java options.   
4 Creating the database

(Optional) Remedy with Smart IT (Smart IT) installer creates the database automatically. However, if you have database access restrictions and cannot allow the Smart IT installer to create a database, a DBA can create a pre-existing database.

5(Linux) Requirements for a non-root user to run the installerIf a non-root user will run the installer in a Linux environment, a system administrator must set the needed permissions.
6Install AR, Atrium Integrator, and CMDBBefore you install Remedy with Smart IT, you must install Remedy AR, Atrium Integrator, and CMDB.

Installing BMC Remedy ITSM

Before you install Remedy with Smart IT, you must install Remedy ITSM, SRM, SLM.

BMC Remedy ITSM Deployment

Before you install Remedy with Smart IT, you must apply the BMC Remedy IT Service Management deployment package.
9(Linux) Installing the package to launch UI installer on LinuxOn a Linux environment, to invoke the UI installer for installing Smart IT, you must download a package containing Xorg libraries.
10(Optional) Deploying an Openfire chat cluster in Smart ITOpenfire chat is used only by Smart IT. If your organization uses the Chat feature extensively, you can run Chat (Openfire) on a remote server to improve performance.


Where to go from here

Performing the Smart IT installation

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