This documentation supports the 19.08 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

Release notes and notices
updated 28 Feb

Learn what’s new or changed for Remedy with Smart IT 19.08, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

Downloading the Smart IT installation files

Remedy IT Service Management Suite 19.08 release notes Open link




August 22, 2019

19.08 enhancements

Enhancements available in this release:

  • Introduction of new ITSM calendar
  • Enhancement in the Service Level Agreement (SLA) bar
  • Improved barcode scanning for asset search
  • Introduction of new Live Chat workspace
  • Ability to update configurations without restarting Smart IT server
  • Introduction of self-help
  • PostgreSQL support
  • Updates to the Common Data Model



As an end user, access and navigate the Smart IT interface.



As an administrator, manage access to tickets and resources, configure actions in Smart IT, and perform centralized configuration.



As an administrator, set up integrations with BMC Digital Workplace service request and BMC Client Management.



Resolve common issues or errors, review logs, or contact Support.



(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.



(On-premises only) Install and perform initial system configuration.



(On-premises only) Upgrade based on the latest system requirements and software.



Knowledge Base

Knowledge Base




BMC Training and Certification

PDFs and videos

or register to view the contents of this page.


Videos are available in the following areas:

Getting started videos

The following topics in the Getting started section contain videos that supplement or replace the text-based documentation:

Using videos

The following topics in the Using Smart IT sections contain videos that supplement or replace the text-based documentation:

Administration videos

The following topics in the Administering section contain videos that supplement or replace the text-based documentation:

FAQs and additional resources

This topic provides information that supplements the Remedy with Smart IT documentation. 

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about Remedy with Smart IT. 

You can find the answer to this question and a general overview of Smart IT in Getting started.

The PDF for the latest Remedy with Smart IT version is located here. The online documentation is updated regularly, while the PDF contains a snapshot of the content at a particular point in time.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the Remedy with Smart IT documentation that you might find helpful:

Related spaces
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  1. Surabhee Kulkarni


    Is this the Smart IT 19.08 wiki space?

    Thanks and regards, Surabhee

    Jan 15, 2020 01:01
    1. Nilay Agambagis

      Hello Surabhee,

      Thanks a lot for your comment.

      Yes, this is the wiki documentation space of Smart IT version 19.08.


      Nilay Agambagis

      Jan 15, 2020 01:20