This documentation supports the 19.08 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Disabling Openfire chat

As a system administrator, you can disable Openfire chat immediately after installing Smart IT, or at any time later. If you have deployed and enabled chat during Smart IT installation, but do not intend to use it any more, you can disable the chat feature. 


You can disable Openfire chat for the entire tenant. You cannot disable chat for a single user.

To comment and disable chat related statements follow the steps given below:

  1. Remove chat related properties from the Centralized configuration.

  2. Restart Smart IT services.

To verify if chat is disabled or not, you can observe that on the Smart IT menu bar, the Chat icon is not available.

To add chat properties again, you must add the chat related configuration parameters to Centralized Configuration and restart the Smart IT service. You must ensure that the Openfire server is up.

Was this page helpful? Yes No Submitting... Thank you