System requirements for Smart IT
Before you install the product, make sure that your environment meets the hardware and software requirements, as described in
BMC Remedy ITSM Suite compatibility matrix
. To understand the different architecture layers, the basic deployment model, and alternative deployment options available in Remedy, see
Remedy On-Premises solution architecture
.
The table lists the BMC Digital Workplace, Remedy with Smart IT and BMC Remedy ITSM supported combinations for version 19.02:
| BMC Digital Workplace | Remedy with Smart IT | BMC Remedy ITSM | Supported |
|---|---|---|---|
| 19.02 | 19.02 | 19.02 | Y |
| 18.08 | 18.08 | 18.08 | Y |
| 18.05 | 18.05 | 18.05 | Y |
| 18.05 | 18.02/2.0.x | 18.05 | N |
| 18.05 | 18.02/2.0.x | 9.1.04 | Y |
| 18.05 | 18.02/2.0.x | 9.1.03- 9.0.x | Y |
| 18.05 | 1.6.0x | 9.1.03- 9.1.00 | Y |
| 18.02 | 18.05 | 18.05 | N |
| 18.02 | 18.05 | 9.1.x-9.0.x | N |
| 18.02 | 18.02/2.0.x | 18.05 | N |
| 18.02 | 18.02/2.0.x Note: BMC Digital Workplace Advanced 18.02 supports Smart IT 18.05. BMC Digital Workplace Basic supports both Smart IT 2.0 and Smart IT 18.05. | 9.1.04 - 9.0.x | Y |
| Optional | Upgrade from 1.6 to 18.02 | AR 18.05 CMDB 18.05 ITSM 9.1.04 | Y |
This table lists the supported BMC Remedy ITSM versions for each Smart IT version.
Smart IT version | BMC Remedy ITSM version |
|---|---|
| 19.02 | 19.02 |
| 18.08 | 18.05 (latest patch) through 18.08 |
| 18.05 | 18.05 (all service packs) |
| 2.0 | 9.1 (all service packs) |
| 1.6 | 8.1 (all service packs) through 9.1.04 |
1.5.01 | 8.0 (all service packs) through 9.1.04 |
1.5 | 8.0 (all service packs) through 9.1.04 |
1.4 | 7.6.04 Service pack 2 through 9.1.04 |
1.3.01 | 7.6.04 Service pack 2 through 9.1.04 |
1.3 | 7.6.04 Service pack 2 through 9.0 (all service packs) |
1.2 | 7.6.04 Service pack 2 through 9.0 (all service packs) |
1.1 | 7.6.04 Service pack 2 through 9.0 |
1.0.01 | 7.6.04 Service pack 2 through 9.0 |
1.0 | 7.6.04 Service pack 2 through 9.0 |
Note
The Smart IT universal client is not supported on mobile browsers.
For complete compatibility information, see the BMC Product Compatibility page.
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Comments
No permission on the page referred by "Remedy On-Premises solution architecture" .
Hello Jan,
Thanks a lot for your comment.
The link should work now.
Regards,
Nilay Agambagis
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