This documentation supports the 19.02 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Single user online response times

To capture a baseline, timings were taken for a single user with no additional load on the system. All response times were measured with 100 ms of latency from the client side machine to the servers. Response time are measured after the browser contents were cached, and after the user logged on and ran through the use cases once. Measurements were timed on the second round of use cases, in the same session. The following charts show detailed response times for each use case.

Note

Refer to the use cases in this report for detailed transaction steps for each of the timings listed.

The following chart contains Smart IT single user response times measured manually with Mozilla Firefox, Google Chrome, and Microsoft Internet Explorer (IE) at 100 ms of latency:

The following chart compares Smart IT single user response times for 100 ms and 300 ms of latency measured manually using Chrome:

The following chart contains Smart IT single user response times measured manually on Apple iOS 12.1.1.

The following chart contains BMC Digital Workplace Basic single user response times measured manually on iOS 12.1.1.

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