Setting up problem management
As an administrator, perform the following tasks to set up problem management:
|Ensure that users have the minimum permissions needed to access problem management functionality in Smart IT.
|Smart IT roles and permissions
|If your organization requires custom fields to capture additional data in problem requests, add those fields to the problem investigation view.
|Adding custom fields to the Problem Investigation view
|If your organization requires custom fields to capture additional data in known errors, add those fields to the known error view.
|Adding custom fields to the Known Error view
|If your organization will create knowledge articles from problem investigations or known errors, set up the applicable knowledge article templates.
|Setting up custom knowledge management templates with Smart IT
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