This documentation supports the 19.02 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Requirements for a non-root user to run the installer

In Linux environments, Remedy with Smart IT can be installed by either a root or non-root user. Installing as a non-root user allows a user to maintain the Smart IT software without the assistance of a system administrator.

Before you begin

This procedure is part of the Preparing for installation of Smart IT process. Make sure that the previous steps in this process have been completed.

Before a non-root user runs the Smart IT installer

A system administrator must ensure that the non-root user account has read, write, and execute (rwx) access to the following directories and their files on each server that will be part of the Smart IT cluster:

  • .profile file in your home directory (write and execute permission)
  • opt/bmc (If this directory does not exist, you must create it, and set the permissions.)
  • /tmp
  • JREHomeDirectory/bin (read and execute permission)
  • JREHomeDirectory/lib (read and execute permission)

A system administrator must review (and potentially modify) the /etc/security/limits.conf file to ensure that the open files limit [ ulimit –n ] section of the shell is set to 16384.

When running the installer

When you install as a non-root user, you must update the system configuration files manually. The installation script prompts you to do so and instructs you to start a shell where you have root access or full read and write permission. 

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