This documentation supports the 19.02 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy with Smart IT 19.02, including new features, urgent issues, documentation updates, and fixes or patches.

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Known and corrected issues

Support information

Downloading the Smart IT installation files

Remedy IT Service Management Suite 19.02 release notes

Date

Title

Summary

May 30, 201919.02.01: Patch 1 for version 19.02
  • Defect fixes, and other corrected issues.
  • Limiting the automated change collision detection
  • Enabling Smart IT users to set the second user as the customer in the Smart Recorder

February 28, 2019

19.02.00 enhancements

Enhancements available in this release:

  • Ability to create a change request by copying information from an existing ticket
  • Ability to configure provider actions that can be triggered based on logical expressions
  • Ability to configure the display of all public and non-public work logs of the Activity tab
  • Enhancements in the Activity tab and in the Dashboard
  • Ability to access Knowledge Console with Knowledge Viewer permission
  • Ability to disable search suggestion in the global search
  • Ability to migrate company specific MongoDB data
  • Ability to configure the search query limit of a menu through Centralized configuration
  • Enhancements in Smart Recorder
    • Ability to create call log
    • Ability to restrict asset search
    • Ability to configure Smart IT for a simplified record search
    • Ability to configure Smart IT to consider the primary contact of an asset as the default customer
  • Ability to get the resources to resolve an incident ticket in a chat window
  • Ability to set the landing page of the Universal Client (UC)
  • Ability to exclude global categories from the category search result

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