This documentation supports the 19.02 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

PDFs and videos


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  1. Holly Mullins

    My company recently purchased this suite and I'm responsible for making sure everyone is completing their pre-deployment training as directed. I would LOVE to have individual PDFs of the exercises, to be used as a gauge of how much my folks really focused on their training and studies. Exercises such as Adding an Incident, Problem, or Service Request and then closing it out. Also, adding an Asset, Configuring relationships, approving change requests and developing and/or editing/publishing Knowledge Articles. Does this already exist somewhere?

    May 16, 2019 04:44
    1. Nilay Agambagis

      Hello Holly,

      Thanks a lot for your comment. All of these topics are already there in this space. You can search the specific topics in this space or you can expand and check the Table of Content in the left side of this page. You can also navigate through the HOME page:


      After opening the specific topic, you can export it to PDF output by following these steps:

      (For example: Creating incidents, service requests, and work orders

      Click Tools > Click Export to PDF.


      Nilay Agambagis

      May 17, 2019 04:38