Managing your work in Smart IT consoles
Smart IT provides the list view of the following consoles to help you manage your work:
- Ticket Console
- Knowledge Console
- Asset Console
Your ability to view each console (and items in the console) depends upon the specific permissions you have been granted to fulfill your role in the organization. For example, you must have the minimum permissions required for a Change Agent to view change requests in the Ticket Console.
Pull down refresh in the iOS, and Android application
You can use pull down refresh for all the consoles of both iOS, and Android versions of Smart IT application.
Each console displays a list of items (or records), such as tickets, knowledge articles, or assets. By filtering and sorting the list, you can locate items that match your criteria, such as open incidents assigned to your group. From the Ticket Console or Knowledge Console, you can also take a specific action on several items at the same time (bulk actions), such as changing the status or assignee. To view details of a ticket, article, or asset, click or tap the item in the list.
In the Ticket Console, the ticket priority is indicated by the following colors in the Priority column:
| Ticket priority | Color in the Priority column |
|---|---|
| Critical | Red |
| High | Orange |
| Medium | Yellow |
| Low | Green |
For more information, see the following topics:
Ticket Console
Comments
For "Rebuild the View of Smart IT, by performing Build/Rebuild database Union Structure from the SMT:Union_ConfigurationConsole form." the form is incorrect, it should be SHR:Union_ConfigurationConsole
Hello Cosmina,
Thanks a lot for your comment.
The form name had been changed to SMT:UnionSmartIT_TicketConsole starting from Smart IT version 18.05.
Regards,
Nilay Agambagis
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