This documentation supports the 19.02 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Enabling BMC Helix Multi-Cloud Service Management for Smart IT

This topic describes how an administrator can enable BMC Helix Multi-Cloud Service Management for Smart IT. BMC Helix Multi-Cloud Service Management is an add-on offering for Remedy IT Service Management that provides:

  • Collaborated and automated incident brokering to address some of the service management challenges faced when using services from multiple cloud providers.
  • DevOps integration features to enable DevOps teams to integrate their agile development tools for better collaboration.

To enable BMC Helix Multi-Cloud Service Management for Smart IT on premise

To use Smart IT with BMC Helix Multi-Cloud Service Management, you must enable the Multi-Cloud Management pluggable provider. Perform the following steps:

  1. Log in to Remedy with Smart IT as an administrator.
  2. Click Configuration and select Admin Console Configuration.
  3. Click and select Configuration.
  4. In the Providers table, select Multi-Cloud Management pluggable provider.
  5. Update the following provider settings:
    1. Enter the BMC Helix Innovation Suite server details provided to you by BMC.
    2. Enter the user name and the password of your tenant administrator account.
  6. Click Update Settings and the click Reload Providers.

To update the BMC Helix Multi-Cloud Service Management password

If you change the password for BMC Helix Multi-Cloud Service Management, you must also change the password in Smart IT.  Perform the following steps:

  1. Log in to Remedy with Smart IT as an administrator.
  2. Click Configuration and select Admin Console Configuration.
  3. Click and select Configuration.
  4. In the Providers table, update the password for the Multi-Cloud Management pluggable provider.
  5. Click Update Settings and the click Reload Providers.
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