This documentation supports the 19.02 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Enabling Multi-Service Cloud Management for Smart IT

This topic describes how an administrator can enable Multi-Service Cloud Management for Smart IT.  BMC Helix Multi-Cloud Service Management is an add-on offering for Remedy IT Service Management that provides:

  • Collaborated and automated incident brokering to address some of the service management challenges faced when using services from multiple cloud providers.
  • DevOps integration features to enable DevOps teams to integrate their agile development tools for better collaboration.

To enable Multi-Service Cloud Management for Smart IT on premise

To use Smart IT with BMC Helix Multi-Cloud Service Management, you must enable the Multi-Cloud Service Management provider. As a Smart IT administrator the following steps:

  1. Log in to Remedy with Smart IT as an administrator.
  2. Click Configuration and select Admin Console Configuration.
  3. Click and select Configuration.
  4. In the Providers table, ensure that the check box for Multi-Cloud Management pluggable provider selected.
  5. Update the following provider settings:
    1. Enter the Innovation Suite server details provided to you by BMC.
    2. Enter the user name and the password of your tenant administrator account.
  6. Click Update Settings and the click Reload Providers.

To update the Multi-Service Cloud Management password

If you change the password for Multi-Service Cloud Management, you must also change the password in Smart IT.  As a Smart IT administrator the following steps:

  1. Log in to Remedy with Smart IT as an administrator.
  2. Click Configuration and select Admin Console Configuration.
  3. Click and select Configuration.
  4. In the Providers table, update the password for the Multi-Cloud Management pluggable provider.
  5. Click Update Settings and the click Reload Providers.

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