Dynamic expressions for configuration

$status == 'In Progress' && $priority == 'High'

$customerVIPFlag || $serviceType == "User Service Request"

$firstName == "Allen" || $bmcInt == 10

( $status == 'Assigned') ? "Hello" : "World"

In Smart IT Universal client, single and multiple conditional operators are supported.

For Example :

• (expression) ? consequent value expression : alternate value expression
• (expression) ? ((expression) ? consequent value expression : alternate value expression) : alternate value expression
• (expression) ? consequent value expression : ((expression) ? consequent value expression : alternate value expression)
• (expression) ? ((expression) ? consequent value expression  : alternate value expression) : ((expression) ? consequent value expression  : alternate value expression)

However, in Smart IT mobile apps, multiple conditional operators are not supported. Only single conditional operators are supported in Smart IT mobile apps.

This function checks if user belongs to a support group. It takes strings as input.

Example:

Make field readonly if Incident Master (group id: 20004)

CustomField1 - readonly - Meet a condition - INGROUP(20004)

This function checks if user has a role. It takes strings as input.

Example:

Hide a field if user is not Incident Submitter (role id: -20042)

CustomField1 - hide - Meet a condition - !HASROLE(-20042)

This function adds a specified number of days, weeks, months, or years to the date and returns the new date. You can specifiy datepart using one of the following quoted values:

• Year --"years " or "y "
• Month --"months " or "m"
• Day --"days " or "d"
• Week --"weeks " or "w"
• Hour--"hours" or " h"
• Minute--"minutes" or "mn"
• Second--"seconds" or "s"
• Millisecond – "milliseconds" or "ms"

The date value that can be added is the date parameter. For example, to add 10 weeks to the 05/20/02 date, enter:

DATEADD(string, integer, string)

e.g. DATEADD('w', 10, '05/20/08'), DATEADD('M', 1, '1504716711965')

Depending on the value of datepart, this function returns the difference between the start date and the end date. You can specify datepart using one of the following quoted values:

• • Year --"years " or "y "
  • Month --"months " or "m"
  • Day --"days " or "d"
  • Week --"weeks " or "w"
  • Hour--"hours" or " h"
  • Minute--"minutes" or "mn"
  • Second--"seconds" or "s"
  • Millisecond – "milliseconds" or "ms"

For example:

DATEDIFF('d', $date1, $date2)

Do nothing (in Universal client), sets blank value (in mobile apps)

Example:

(Universal client) When Status is Assigned, set the value of Zip/ Postal Code field to 560010, else do nothing 

(Mobile apps) When Status value is Assigned, set the value of Zip/ Postal Code to 560010. If  Status value is not Assigned, set the value of Zip/ Postal Code as blank.

Select index value of menu field.

Example: SELECTIONINDEX($workOrderType) returns 1000.

Select label value of menu field.

Example: SELECTIONLABEL($workOrderType) returns Proyecto for Spanish locale and Project for English locale.

The condition is triggered based on the value of the required property of a field.

Example: ISREQUIRED($status).

The condition is triggered based on the value of the read-only property of a field.

Example: ISREADONLY($status).

The condition is triggered based on the value of the visibility property of a field.

Example: ISHIDDEN($status).

The condition is triggered when the field value is changed.

Example: ONCHANGE($status).

Note: This function is supported in Provider Action configuration only.

phoneNumber

contactPhoneNumber

contactEmail

internetEmail

incidentTemplate

templateId

organization

site

region

siteGroup

Description

summary