This documentation supports the 19.02 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Creating database for Windows authentication during a Smart IT upgrade

Note

This procedure is not required if you are upgrading Smart IT from 18.05 to 18.08.


Creating a database is a part of preparing for upgrade process. Perform the following steps to create the database for Windows authentication.

Notes

  • The user name and the schema name you create by using the following procedure must not contain a hyphen (-).
  • When you create a database with Windows authentication, the same schema and user is used for SmartIT_System_New, SmartIT_Business_New.

  1. Create a a single user and schema in your domain.
    For example, <Domain name>\SmartIT_Business_New
  2. Create the database schema by running a script similar to the following example script:

    USE master
    GO
    use SmartIT
    GO
    CREATE LOGIN [<Domain name>\SmartIT_Business_New] FROM WINDOWS;
    GO
    CREATE USER [<Domain name>\SmartIT_Business_New] from LOGIN [<Domain name>\SmartIT_Business_New]
    GO
    CREATE SCHEMA SmartIT_Business_New AUTHORIZATION [<Domain name>\SmartIT_Business_New]
    GO
    ALTER USER [<Domain name>\SmartIT_Business_New] WITH DEFAULT_SCHEMA = SmartIT_Business_New
    GO
    GRANT CONNECT,CREATE TABLE,CREATE SCHEMA TO [<Domain name>\SmartIT_Business_New]
    GO
  3. On your installation worksheet, write the database name, user, and password.
  4. During installation select the Use Pre-created Blank Schemas option.
  5. Enter user name as <Domain name>\SmartIT_Business_New (example from Step1) along with the domain password.

    Note

    Enter the same user name in the Business user name and System user name name fields, and the same password in the Business user password and System user password fields.

  6. If you have set the Network security: LAN Manager authentication level field to Send NTLMv2 response only/refuse LM & NTLM, you must select the Use NTLMv2 check box during upgrade. 

Where to go from here

Migrating social data from MongoDB to the AR System database

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