This documentation supports the 19.02 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Centralized configuration

Configuration data is stored in the centralized configuration forms. Centralized configuration not only simplifies the management of configuration data but also simplifies the sharing of configuration settings across the server group. 

You can set local and global level configurations for the components under Centralized Configuration. Global level configurations are defined for all servers in a server group. Local level configurations are defined for an individual server. Any configuration in the centralized configuration that is specified under the Component Name field as "*" is a global level configuration and is applicable to all servers in the server group.

For more information about local and global level configurations, see Managing AR Server Group components by setting global-level and local-level configurations .

The configuration parameters are available in the Centralized configuration. Perform the following steps to view or change the configuration settings:

  1. In a browser, enter the following URL address:
    http://<midTierServerInstallDir>/arsys/

  2. Log in.
  3. Select Remedy Management Console > AR System Server Group Console > Server Group Configuration.



You can migrate your existing data from the previous versions of Smart IT to Smart IT 2.0 and onward versions using the migration utility. For more information, see Migrating Smart IT customization and configuration from 2.0 and earlier


Configuration parameters available in the global settings ( * ) of com.bmc.arsys.smartit component

Configuring search

You can configure the number of assets that are displayed in the search result when the service desk agents search for assets on the Smart Recorder. To do so, configure the following parameter:

ParameterassetSearchQueryLimit
Parameter value

Minimum - 4

Maximum - 20

DescriptionBy default, 4 assets are displayed. If you specify a number greater than 20 or smaller than 4, then the system defaults to 4 assets. If the available result is less than 4, then only the valid available result is displayed.

Configuring global search to skip wildcard

You can configure the global search to skip the use of wildcard % at the beginning of the search value.

ParameterskipWildcardInGlobalSearch
Parameter value

Default - True

Description

If the parameter is set to true, then the wildcard search by adding % at the beginning of the search value is not supported. If you enter % at the beginning of the search value, the system automatically removes the % and displays the search result according to the value that you entered. This avoids generating long-running searches, reduces the time required to display the search result, and provides good user experience. For example, if you enter %mail then the system automatically removes % and displays the result for the keyword mail.

If you set the parameter to false, the system displays the search result with the % wildcard. For example, you enter %mail in the search box. The system displays the search result with any text that has the text mail in it such as, email and gmail.

You must note that you can add wildcard in the middle or end of the search key word. For example, you enter Email ser% is down. the system displays result that has words such as server, service, and so on. If you enter Email %vice is down in the search box. The system displays results that has words such as service, device, and so on.

Configuring search based on first name and last name

You can configure the parameter to search for people by using their last name first name along with first name last name.

ParameterreversefirstNameLastName
Parameter value

Default - False

Description

This parameter is used for searching with last name first name along with first name last name. By default value is False. You can change it to True if you want to search with lastname firstname. True will add additional clause in the query to search by lastname firstname along with the firstname lastname.

Configuring Smart Recorder search by company

You can specify the parameter to enable the service desk agents to search for assets and people on the basis of the #company accelerator when creating tickets in Smart Recorder.

ParametersmartRecorderSearchByCompany
Parameter value

Default - False

Description

If the parameter is set to True, when creating tickets in Smart Recorder the service desk agents can search for assets and people on the basis of the #company accelerator. If the service desk agent has access to only one company, then only that company related records will be displayed for selection.

If the parameter is set to False, when creating tickets in Smart Recorder people and asset is searched in context of the company to which the logged in service desk agent has access.


For details see, How the Smart Recorder search works.

Disabling Smart IT features and modules

You can disable Smart IT features and modules that are not needed for your business. To do so, you can configure the following parameters:

ParameterdisableSRDsWithActions
Parameter value

Default - True

Description

This parameter is not available as an out-of-the-box parameter in Smart IT. You can configure it in the Centralized configuration.

Smart IT does not support Service Request Definition (SRD) with Action. If you specify the value of this parameter to True, the system disables the display of SRDs that use actions so such SRDs are not displayed in the Smart Recorder.

If you specify the value of this parameter to False, the system enables the display of SRDs that use actions. Because Smart IT does not support SRD that use actions, the actions will not be available for such SRDs in Smart IT.


Disabling
collision management

You can disable collision management by using the following configuration property:

ParameterdisableCollisionManagement
Parameter value

Default - False

Description

The parameter applies to the Change Coordinator/Manager persona. It is used to determine if the user can manage the collision status of change requests that are in collision (when two change requests have one or more of the same related Configuration Items (CIs), and have overlapping scheduled dates). When the parameter is changed to True, the collision management capabilities are disabled for all users belonging to a tenant. For details see, Disabling collision management and impact analysis in Smart IT.

Disabling impact analysis

You can disable impact analysis by using the following configuration property:

ParameterdisableImpactAnalysis
Parameter value

Default - False

Description

Applies to the Change Coordinator/Manager persona. Used to determine if the user can analyze the impact of a Change Request and act on those impacts. An Impact Analysis can be run and analyzed to determine which Configuration Items (CIs) are impacted by the change and those impacted CIs can be related to the Change Request. A value of true will disable the Impact Analysis capabilities for all users belonging to a tenant. For details see, Disabling collision management and impact analysis in Smart IT.

Saving knowledge article PDFs

IT agents can share knowledge artilces with customers and internal team. The system converts the articles as PDF files. As an administrator, on the Centralized configuration, you must confire the temporary path to save the PDF file.

ParameterfilePathToSaveTempKnowledgeArticleFile
Parameter value

JAVA_TMP_FILE_LOCATION

Description

This parameter allows you to configure the Java temp location. The temporary PDF files of knowledge articles are stored at this location. The PDFs are then emailed to customers.

To send a knowledge article, you need Read/Write permissions to the folder that maintains the temporary PDF files generated during PDF conversion at the Smart IT server. The default path is Java temp location. You must either provide permission to the folder, or configure the location by using this parameter.

The administrator must periodically clean this folder. 

Limiting the automated change collision detection

You can limit the number of CIs for which automated collision detection is triggered using the following configuration parameter:

ParameterautoTriggerChangeCollisionForCIsUpto
Parameter value

Default - 100

Description

This parameter enables the administrators to configure the number of CIs related to a change request for which automated collision detection is triggered. If the number of CIs related to a change request exceeds the value set for this parameter, automatic change collision detection should not be triggered.

Collision detection is disabled if this parameter is set to 0.

If this parameter contains an invalid value, this value is not considered and automatic change collision detection is triggered.


Enabling Smart IT users to set the second user as the customer in the Smart Recorder

As a Smart IT administrator, you can enable your users to set the second user as customer in the Smart Recorder by configuring the following configuration parameter in the Centralized configuration:

ParametersmartRecorderSetSecondPersonAsCustomer
Parameter value

Default - false

Description

This configuration parameter is used to set the second user as customer in the Smart Recorder. By default, when you enter the second user's name in the Smart Recorder, it automatically considers the second user as contact. If you set the smartRecorderSetSecondPersonAsCustomer configuration value to true, the Smart Recorder considers the second user as customer.


Configuration parametersDefault value

Description

assignmentSupportOrganization
ChunkSize
80Based on this parameter value, the information in the Support Organization field in the Update Assignment dialog box are populated.
affectedServiceRelationfalseTo display the Affected Service and Affected Asset information of an incident in the Related Items, set the value true.
dateTimeStylePropertyrelative

For mobile devices, the date and time format depends on the settings specified in the device. For universal client, the date and time is displayed based on the date and time format of the browser locale. By default, Smart IT supports date in English locale, and follows the US date format, mmm dd, yyyy and 12 hour time format. For more information, see Date and time display format.

assignmentCompanyChunkSize80Based on this parameter value, the information in the Support Company field in the Update Assignment dialog box are populated.
assignmentSupport
GroupChunkSize
80Based on this parameter value, the information in the Support Group field in the Update Assignment dialog box are populated.
assignmentSupport
PersonChunkSize
80Based on this parameter value, the information in the Update Assignment dialog box are populated.
CustomizationTypeaheadLength3Based on this parameter, Smart IT starts searching for information for the fields. For example, on Smart Recorder, the searching for information starts after typing 3 characters as the default value is set 3 for this parameter.
showNameInSmartRecorder
CreateTicket
true

(Default value) true—Customer name and contact name are included in the title and description, and in the customer and contact fields of the ticket.

The functionality works as follows:

>If you create a custom ticket, the customer and contact names appear in the title and description when you save the ticket.

>If you use a ticket template, the template title overwrites any custom title that you enter. If the template already has a description, the custom description appends to the template description. The customer and contact names appear in the title and description, when you save the ticket.

falseCustomer name and contact name are excluded from the title and description. In this case, although the names do not appear in the title and description, they are added to the customer and contact fields of the ticket. Also, if you delete the ticket summary text, the customer name and contact names continue to remain selected in the customer and contact fields.

The functionality works as follows:

>If you create a custom ticket, the customer name and contact name do not appear in the title or description when you save the ticket.

>If you use a ticket template, the template title overwrites any custom title that you enter. If the template already has a description, the custom description appends to the template description. The customer and contact names do not appear in the title or description, when you save the ticket.

For more information, see Configuring Smart Recorder to exclude customer and contact names from ticket title and description.

maxAllowedCiSearch0Based on this parameter the CI search is done while relating a CI to a change request.
templateSearchBy
AuthoringGroup
falseUsing this property, instead of going through a long list of templates, you can select the appropriate template quickly from the filtered list of templates that belong to your support group.
kaAutoSave
ExpirationTime

3600

Decide on the expiration time of auto-saved article. If the copy exists for the time greater than 3600 seconds or 1 hr then this copy is skipped. It is latter cleaned by spring cron task.
crossSectionStoragefalseThis is used for content Attachment of Knowledge Article. Smart IT has limitations for each knowledge section.
useOperatingCompanyfalseThis parameter defines which Business Services are presented in the 'Affected Service' field in Smart IT. For more information see #KA000081458.
ciRelationThreadCount10

This parameter defines the minimum number of threads to Create CI relationship with Change.

reportingServerURL
This is the URL on which the URL reports, for example, http://clm-pun-xx-xxx:8181/reporting.
reportingServerAdminsiadminThis is the admin user for reporting which BMC provides while Smart IT installation.
reportingServerPasswordsiadmin

This is the password for reporting admin which BMC provides during reporting installation.

reportingServer
CustomerName
bmcThis is the customer name that BMC provides duing onboarding process. 
ccServerHost

host name of

the OS server

This is the host name where the AR is located. This helps the reporting configuration to get in the AR System Generic UI form. This helps to access the specific AR System Generic UI form.
ccServerUser

Demo

This is the username to authenticate the AR server.

ccServerPasswordDemo or balnkThis is the password to authenticate the AR server.
ccServerPort0 or 46262Port on which the mentioned AR is working.
ccServerClusterid

The Custer ID is populated here if the AR is in cluster.

isExclude_TAG_and_CI_ID

false

While creating tickets user can select affected assets and affected business services. Search is performed on the Product name, CI name, Serial number, TAG, and CI ID. This parameter controls the search of asset or service in TAG and CI ID fields. If the parameter is set as true, the search is not done on TAG and CI ID fields.

assetActionMaxThreadCount10The minimum number of threads to execute the Asset Actions are defined in this parameter.
cacheTimeoutAsset

30

This parameter is used for asset specific cache. 
useLeadingSearchForAssettrueThis parameter is used to control the way of searching Assets, for example, use leading search or search in between.
isHotfixApplied_
ForPersonIdPermission
false

This configuration parameter is set to true if ITSM hotfix for SW00504070 is applied. If it is not applied (false) the person Id is not populated while creating person record. ITSM 9.1.01 onwards, the version is checked and the field is populated without checking configuration.

BCMApiVersion/api/1This parameter defines the API version of BCM.
BCMLanguages

en_US:American;

de:Deutsch;

es:Espanol;

fr_FR:Francais;

it:American;

ja:American;

ko:American;

pt_BR:Brasilerio;

ru:American;

zh_CN:American;

iw_IL:American"

Note: This is a

continuous line.

This parameters defines the languates that are used in BCM.
BCMServerUrl
URL for BCM to which it is redirected when it is called from its integrated application.
MaxLimitRelationships500Maximum limit of relating items to the ticket are defined in this parameter. This configuration parameter is applied to display the Relations in the UI. This parameter is not applied when you select or add the relations. If you add more relation, you can only view the number of relations defined in this configuration parameter.
affectedCISearch
ByAssetPeopleRelation
false

Assets and services that are affected due to the reported incident, or that are related to the incident are specified in the Affected Asset and Affected Service fields on the incident profile. It helps the service desk agent to look for the specific asset and service, and take action to resolve the incident.

Suppose, Asset1 and Business service1 belongs to Company A and Asset2 and Business service2 belongs to Company B.

Now, If the affectedCISearchByAssetPeopleRelation property is set to False, when user creates or edits an incident where user is the affected customer, in the Affected Asset and Affected Service field, the search result displays only Asset1 and Business service1.

If the affectedCISearchByAssetPeopleRelation property is set to True, when user creates or edits an incident where user is the affected customer, in the Affected Asset and Affected Service field, the search result displays only Asset1 and Business service1 and Business service2.

For more information, see Enabling affected assets and affected services for incident.


disabledSmartITApplicationsnone

This configuration parameter is used to disable specific Smart IT applications. For more information, see Disabling modules in Smart IT.

isCKEditorSourceEditablefalse

While configuring source editing for knowledge articles, if you want to enable source editing (not recommended), you must open the isCKEditorSourceEditable property and change its value from false to true. For more information, see Enabling affected assets and affected services for incident.

outageChangeManager
Assignment
false

Smart IT assigns the outage to the change manager if this parameter is set to true.

smartItCsp_connect-src_0'self'

Out-of-the-box directives are defined in this property. For more information, see Configuring security options for Smart IT.

smartItCsp_object-src_0'self'  blob:

Out-of-the-box directives are defined in this property. For more information, see Configuring security options for Smart IT.

smartItCsp_script-src_0

'self' 'unsafe-eval'

'unsafe-inline'

Out-of-the-box directives are defined in this property. For more information, see Configuring security options for Smart IT.

locationSiteChunkSize40This parameter defines the site information size that is displayed in the Site related fields.
useSupportCompForStatsfalseTo generate the Dashboard Statistics (Backlog, Open tickets and KPI’s) based on the Consulting Support Company, set the value to true. By default the value is set to false and the Dashboard Statistics are generated based on the Customer/Contact/Support Group.
Apply-Cognitive-For-Categorization

No

To use the cognitive service set value to one of the following:

No: if you don't want the Cognitive service to populate the category and the user can manually select a category.

Show Recommendation: if you want Cognitive service to show Recommendation button that an agent can use to populate relevant category while creating a ticket.

Apply Automatically: if you want Cognitive service to apply relevant category automatically, while creating a ticket from Smart Recorder.

You can configure this parameter from Cognitive Service Configuration form. To do this, see Configuring BMC Cognitive Service Management .

For Cognitive Service to function, ensure that the training data set is successfully trained. For steps to train your data set, see Generating training data for BMC Cognitive Service Management .

googleMapsApiKey

To enable the Google Maps license, enter the API key. For more information see Enabling a maps license.

Note: From Smart IT 1805, you have to apply license for google.

googleMapsApiClientId

To enable the Google Maps license, enter the license key. For more information see Enabling a maps license.

Note: From Smart IT 1805, you have to apply license for google.

googleMapsClientEncryptionKey

(Optional) Your welcome letter from Google includes a cryptographic signing key, which you can use to generate unique signatures for your web service requests. For more information see Enabling a maps license.

Note: From Smart IT 1805, you have to apply license for google.

sessionCookiePersistenceEnabledfalse

Set sessionCookiePersistenceEnabled to true in order for mobile clients to store SSO session cookies between application restarts.

Note: This configuration parameter is transferred to the local settings in case of Smart IT upgrade.

arlicense.timeout.in.seconds
[30 -300]
60

When a user logs in to Smart IT, a license is allocated and if the user logs out, the license is released. But If a user directly closes browser, Smart IT waits for some time (as configured in the arlicense.timeout.in.seconds configuration parameter) and then the license is released. You can set the value between 30 seconds and 300 seconds in this configuration parameter. This configuration parameters automatically sets 30 seconds if you set any value less than 30 seconds. You can check Smart IT logs to see the arlicense timeout.

Notes:

  • This is only applicable for Universal Client of Smart IT not for any mobile platforms.
  • License cannot be released in case of exceptional cases like, network failure, Smart IT service down, Smart IT service kill.
  • This configuration parameter is transferred to the local settings in case of Smart IT upgrade.
com.bmc.bsm.myit.service.
assistance.NotificationPoller.
DELAY
0

Notify users about approvals Interval in minutes.

Note: This configuration parameter is transferred to the local settings in case of Smart IT upgrade.

com.bmc.bsm.myit.service.
assistance.NotificationPoller.
PERIOD
300000

Notifiy users about approvals delay in minutes.

Note: This configuration parameter is transferred to the local settings in case of Smart IT upgrade.

NotificationPoller.ENABLEDtrue

Enable/Disable Notify users about approvals.

Note: This configuration parameter is transferred to the local settings in case of Smart IT upgrade.

smartit.url SmarITServer:Port

This will be populated from installer by default to the servername:port. Incase of load balancer user will have to configure the loadbalancer url here. The crosslaunch for SmartIT is picked up from Email notification from Centralized configuration henceforth.

smartit.apppathsmartit/appApplication path URL for smartit this is shipped from installer value is smartit/app
X-FRAME-OPTIONSDENY

This configuration parameter is used to prevent the Cross-Frame Scripting (XFS) through iFrame. The XFS is an attack that combines malicious JavaScript with an iframe that loads a legitimate page to steal information from an unsuspecting user. This attack becomes successful when it is combined with social engineering.

In the web.xml of Mid-Tier, you can set the value to SAMEORIGIN, which only allows the current site to frame the content. If you set ALLOW-FROM uri, it will allow the specified uri to frame the page. You need to restart the Mid-Tier services after modifying this value.

For more information, see BMC Remedy Action Request System 18.08, 18.08 enhancements .

chat.server.admin.loginadminChat server admin login user name.
chat.server.admin.password
Chat server admin password
chat.server.cm.hostlocalhostChat server host name
chat.server.client.port 5222 Chat Server Client Port
chat.server.groupChatServiceconferenceGroup chat service enabled or not
chat.server.admin.pool.size6Chat service connection pool size, set to 6 optimal.
chat.server.boshUrl
Bosh URL to connect to Openfire service. It must be <hostname:binport>/http-bind.
chat.server.domain
Domain name that is given in Openfire server admin console server settings.

com.bmc.bsm.myitsm.service.
search.index.ISuggestedSearch
WriterService.updateAll.PERIOD

120000Suggested words search incremental indexing interval in miliseconds
com.bmc.bsm.myitsm.service.
search.index.
ISuggestedSearchWriter
Service.updateAll.DELAY
120000Suggested words search incremental indexing delay in miliseconds
com.bmc.bsm.myitsm.service.
search.index.ISuggested
SearchWriterService.
indexAll.PERIOD
29120000suggested words search full indexing period
com.bmc.bsm.myitsm.service.
search.index.ISuggested
SearchWriterService.
indexAll.DELAY
0Suggested words search full indexing delay
com.bmc.bsm.myitsm.service.
knowledge.deleteExpired
KASaves.PERIOD
86400000Knowledge Article drafts/Expired clean task Interval

com.bmc.bsm.myitsm.service.
knowledge.deleteExpired
KASaves.updateAll.DELAY

120000Knowledge Article drafts/Expired clean task Delay
com.bmc.bsm.myitsm.
service.assistance.Push
Notification.DELAY
120000Notify mobile users about Smart IT events delay in ms
com.bmc.bsm.myitsm.service.
assistance.PushNotification.
PERIOD
120000Notify Mobile users about Smart IT interval in ms
com.bmc.bsm.myitsm.service.
assistance.ImpactAnalysis.
DELAY
60000Impact analysis processing delay in ms
com.bmc.bsm.myitsm.service.
assistance.ImpactAnalysis.
PERIOD
60000Impact analysis interval in ms
explicitStatsRefreshfalseExplicitly load ticket console statastics
secure.propertiesreportingServerPassword,
ccServerPassword,
googleMapsApiKey,
googleMapsApiClientId,
googleMapsClientEncryptionKey,
tencentMapsApiKey,
chat.server.admin.password,
logback.configuration

This configuration parameter enables you to control different behaviours of Smart IT. The list of comma separated properties are not exposed to your users through REST call.

Note: This configuration parameter is internally used (for rest call 'smartit/rest/ccs')

showRecomTicketsFromCustCompOnlyfalse

This configuration parameter drives the business logic for the recommended tickets in the incident profile and in the Smart Recorder screens.

If the value is set to false, the recommended tickets are displayed from the customer company and the service provider type companies that are accessible to the logged in user. 

If the value is set to true, the recommended tickets are displayed from the customer company only.

feedRefreshInterval

60 seconds

This parameter is used to configure the update feed refresh interval of the Dashboard. Based on its value, the Dashboard is synced up with the latest feeds.

socialWorklogAccessSettingfalseThis parameter is used to configure the default setting of the Public, and the Non-Public Activity feeds. By default this parameter is set to false, and the Public check box is displayed as unchecked. If you set the value to true, the Public check box is displayed as checked.

disableTypeaheadInGlobalSearch

falseThis parameter is used to enable or disable search suggestion in the global search. By default it is set to false and the suggestion is displayed when you type texts in the global search. To disable the search suggestion, set this parameter to true.
enableSmartRecorderCallLogfalseThis configuration parameter is used to enable or disable the Create Call Log button on the Smart Recorder screen. By default this configuration parameter is set to false. If you set the value to true, the Create Call Log button appears on the Smart Recorder screen.
restrictAssetSearchToCustomerfalseThis configuration parameter is used to restrict the asset search in Smart Recorder to the asset related to the Customer. By default it is set as false. If you set the value to true, then while searching an asset in the Smart Recorder, only those assets will be displayed that are related to the selected customer.
defaultCustomerToPrimaryContactfalseThis configuration parameter is used to configure Smart Recorder to populate customer with Primary Contact of selected asset only. To do this you can set the parameter value to true. By default this parameter is set to false.

assignmentSupportGroupChunkSize

80This configuration parameter is used for defining the chunk size for the Assignee Group field.
assignmentSupportOrganizationChunkSize80This configuration parameter is used for defining the chunk size for the following fields: Organization, Customer, Assignee Organization, Impacted Area Organization, and Impacted Area Department.
assignmentSupportPersonChunkSize80This configuration parameter is used for defining the chunk size for the Assignee Support Group Person field.
categoryChunkSize80This configuration parameter is used for defining the chunk size for the following fields: Search for all, and Browse categories.
menuChunkSize80

This configuration parameter is used to enable chunking for the custom menus.

UseLeadingSearchForPersontrueThis configuration parameter is used to decide wildcard(%) that is to be appended to people search text.
landingPageDashboard

This configuration parameter is used to set the landing page of Smart IT after log in. By default Smart IT Dashboard appears after you put your user credentials in the login screen of Smart IT. By using this configuration parameter, you can set one of the following screens as your landing page: Ticket Console, Asset Console, Knowledge Console, Smart Recorder. You need to put the exact screen name as it is mentioned here as these values are case sensitive. If you put the wrong values in the Centralized configuration, the Dashboard screen is set as the default landing screen. If you don't have permission to access the Smart Recorder, and still you set Smart Recorder as your landing screen, you will get an error message after you log in to Smart IT.

obo.enabled.for.allfalseThis configuration parameter is used to enable creating Service request on behalf of Customer by Contact. You can set the value to true for a better performance.
obo.search.prefixWildcardtrue

This configuration parameter is used for using leading wildcard while creating Service request on behalf of Customer by Contact. You can set the value to false for a better performance.

obo.search.transformSearchTermCasenone

While creating Service request on behalf of Customer by Contact, this configuration parameter transforms the customer search text to either lower, or upper, or none.

allowPersonSearchByNameOnlyfalseThis configuration parameter is used to set the name based query. You can configure this parameter to true to enable search by firstname%lastname.
timelineRefreshInterval60This configuration parameter is used to set the auto refresh interval for Ticket Timelines.
enableInAppSurveytrueThis configuration parameter is used to enable InAppSurvey feature for Smart IT.
enableSbeIntegrationfalseThis configuration parameter is used to enable the integration of Smart IT with BMC Digital Workplace Catalog. Set the enableSbeIntegration parameter to true to enable the integration.

mapApi

googleYou can configure Google Map by using this configuration parameter and keeping the value as google.

Configuration parameters available in the local settings of com.bmc.arsys.smartit component

In case of Smart IT upgrade, the local settings configuration parameters reflect the values as per user's existing connect.properties files. The following configuration parameters are available in the local settings of the Smart IT server:


Configuration parametersDefault valuesDescription
logback.configurationLogging configuration for Smart IT.

Configuration parameters available in SHARE:Application_Properties

Configuration parametersDefault valuesDescription
NameSmart_IT_MyIT_PatchThe current version name of Smart IT. The default value is taken while installing Smart IT.
Version
The current version of Smart IT. The default value is taken while installing Smart IT.

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