Best practices for Remedy with Smart IT

We recommend that you review best practices for the Remedy with Smart IT product prior to implementing a product or a feature.

Topics	Reference topics
Getting started	Page: Learning about Incident Management
Planning	Page: Adding indexes for improving asset search Page: Security configuration options
Installing	Page: Performing the Smart IT installation Page: Installing Smart IT on a single server Page: Creating the database Page: Configuring SSL for the Tomcat server
Configuring after installation	Page: Installing Chat on a remote server Page: Configuring security options for Smart IT Page: Onboarding and implementing Page: Configuring SSL for the Tomcat server
Upgrading	Page: Preparing for upgrade Page: Performing the Smart IT upgrade Page: Upgrading
Using	Page: Overview of ticket creation
Administering	Page: Setting up custom knowledge management templates with Smart IT Page: Configuring Smart IT on-screen fields Page: Creating categories Page: Process of adding custom fields to your views using Smart IT Page: Copy of Setting configuration parameters for Smart IT Page: Adding dynamic menu fields to Smart IT views
Troubleshooting	Page: Troubleshooting Smart IT dashboard Page: Troubleshooting Global search Page: Working with logs

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