This documentation supports the 19.02 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Adding custom fields to supported language views

In Smart IT views, you can add custom fields in supported languages. When you add custom fields to Smart IT views, ensure that you add the custom field in both the English Best Practice view and the best practice view of the localized language of the relevant ITSM forms.

For example, to create a custom field of type 'Character' in the French view for Problem Investigation, follow these steps:

  1. Open BMC Remedy Developer Studio in Best Practice Customization mode (the default).
  2. Open the PBM:Problem Investigation form.
  3. Right-click the form and select Create a New Field > In Current View > Character.
  4. Copy the Character field and paste it in the PBM:ProblemInteface_Create form.
  5. On the PBM:ProblemInteface form, right click and add the Character field from the Problem Investigation form.


    Ensure that the field ID and name of the custom field should be same across all three forms, in this case, the following forms:

    • PBM:Problem Investigation form
    • PBM:ProblemInteface_Create form
    • PBM:ProblemInteface form
  6. Map the field in the filter PBM:PPI:CreateProblem_100'!

You now have to add the Character field created in French view to the English Best Practice view. When doing so, ensure that the field ID and name of the custom field must be same in both the French and English Best Practice view. To add the field:

  • Copy the Character custom field created in the French view, and paste it in the following forms in the English Best Practice view.
    • PBM:ProblemInteface_Create form
    • PBM:ProblemInteface form
    • PBM:Problem Investigation form
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