This documentation supports the 18.08 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Viewing active users in Smart IT

The Smart IT Active User Report is a web report displaying information about the active users in your Remedy with Smart IT (Smart IT) environment, during a specified period of time. Users are considered active when they log in to Smart IT. Use this report to find out how many users in your organization are actively using Smart IT.

Related topics

Reviewing active users  in the Digital Workplace online documentation.

Overview of the Smart IT Active User Report

The following table provides an overview of the Smart IT Active User Report:

Inputs to the reportThe report fetches data from the Smart IT database, and displays records from the date when Smart IT was deployed in your environment, through the date when you generate the report.
Output of the report

The report displays the following output:

  • Details about users and the last login date when they accessed Smart IT using the Universal Client (UC), Google Android, or Apple iOS clients.
    The email ID displayed in the report is the user's work email ID, as specified in the CTM:People form. If an email ID was not specified in the form, the Email field on the report remains blank. 
  • Summary information about total unique active users and the number of users who accessed Smart IT using different clients.
Location of the report

The report is located in Configuration>Admin Console Configuration, under More ()> Reports.  

Note: At least one Smart IT user must have logged in to Smart IT after it was deployed for you to see this report option.

Additional featuresThe following list specifies the additional features of the report:
  • Filtering on a date range. 
  • Navigation between pages of the report.
  • Exporting to CSV format.
Limitations of the report  Currently, the report does not provide the following features:
  • Modification of the report by adding or removing fields.
  • Sharing the report with other users via in-app sharing.
  • Counting users who have only enabled push notifications, or who received push notifications, but did not log in to Smart IT using any client.
    Such users are not considered active and the report does not count those users. The report counts only the users who logged in to Smart IT.

Example scenario of using Smart IT Active User Report

Allen is a Smart IT Administrator and he wants to review how many users in his organization are actively using Remedy with Smart IT. Allen uses the Smart IT Active User Report and specifies a date range for last six months to generate the report. The report shows the total active users on all types of devices are 1900. With this information, Allen concludes that in the past six months, out of a total 2000 users, 1900 users actively used Smart IT, while 100 users were not active. Allen exports the report to a CSV format and uses it as a compliance and audit report.

Before you begin

  • Ensure that you are a member of the Admin permission group.
    • The report is available by default to Admin users. You do not need any additional configurations to view the report.
    • You can view the data only for your own tenant.
    • In a clustered Smart IT environment, you can view the data only for the current tenant.
  •  Ensure that the Administration Console is accessible.

To view the Remedy with Smart IT Active User Report

  1. Click ConfigurationAdmin Console Configuration.
  2. Navigate to More ()> Reports.
  3. (Optional) To filter the report, specify a start date, an end date, or both, and click Submit Date.
  4. (Optional) To clear the date range and return to the default view of the report, click Clear.
  5. (Optional) To export the report to a CSV format and save it locally, click Export to CSV.

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  1. Roger Neyer

    This article mentioned : "The report is available by default to Admin and Super Admin users." So, my question is: What is the definition for a "Super Admin" user. I didn't found any Information about that role/permission? How does a person become a Super Admin user? Thank you for your Support. Regards, Roger

    Jan 16, 2019 09:24
    1. Nilay Agambagis

      Hello Roger,

      Thanks a lot for your comment. I am communicating with the SME. I will get back to you on this.


      Nilay Agambagis

      Jan 16, 2019 10:10
      1. Roger Neyer

        Hi Nilay, Any News regarding Super Admin permission? Thanks Roger

        Jan 24, 2019 03:52
        1. Nilay Agambagis

          Hello Roger,

          I have communicated with the SME and updated this topic. After the separation of Smart IT and Digital Workplace, Smart IT only has Admin group. Super Admin permission is available in the Digital Workplace.


          Nilay Agambagis

          Jan 25, 2019 02:43