This documentation supports the 18.08 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Smart IT test environment


This topic describes the deployment architecture and the hardware specifications for all servers used in the test.

Deployment architecture

SmarIT-PSR-1808

Hardware specifications for servers

Tiers
Specification
VM used
Number in environment
Comments
Remedy with Smart IT server4 CPUs at 2.7 GHz each, 16 GB RAMYes3Cent OS 6.5 x86_64
BMC Remedy Single Sign-On2 CPUs at 2.7 GHz each, 8 GB RAMYes2Cent OS 6.5 x86_64

BMC Remedy AR System server

4 CPUs at 2.7 GHz each, 16 GB RAM

Yes

8

Microsoft Windows Server 2008 Enterprise; server group with 6 user-facing and 2 admin nodes

Database server

2 CPUs at 2.7 GHz each, 24 core each, 320 GB RAM

No

1

Microsoft Windows Server 2012 Enterprise with external Hitachi VSP 1000 SAN storage

Client computers (Borland Silk Performer)

  • 16 CPUs at 2.7 GHz each, 24 GB RAM
  • 4 CPUs at 2.7 GHz each, 8 GB RAM

No

1 of each

Windows 2012 R2 Enterprise on all

Client computer (end-user timings)4 CPUs at 2.67 GHz each, 8 GB RAMNo 1Windows 7

Note

All virtual machines (VMs) are hosted on VMware ESXi 6.0.0 servers powered by Intel Xeon CPU E5-2697 v2. 

The SQL server machine is configured with 4 separated IO subsystem (Hitachi VSP 1000):

 

IO SubsystemCapacityPartitionBus TypeNameHosting
0279 GBMBRRAIDDell PERC H710 SCSI Disk DeviceOS files
12 TBMBRFibre ChannelHitachi OPEN-V Multi-Path Disk Devicedatabase data files
21.5 TBMBRFibre ChannelHitachi OPEN-V Multi-Path Disk Devicedatabase log files
31.5 TBMBRFibre ChannelHitachi OPEN-V Multi-Path Disk Devicedatabase tempdb files

 

Software specifications

TiersSoftware Version
Remedy with Smart IT server

Smart IT 18.08

BMC DWP 18.08

Tomcat 8.5

Java 1.8.0_60

Chat server

Openfire 4.1

Java 1.8.0_60

BMC Remedy Single Sign-On

BMC Remedy Single Sign-On 18.08

Tomcat 7

Java 1.8.0_60

BMC Remedy Mid Tier

BMC Remedy Mid Tier 18.08

Tomcat 8.5

Java 1.8.0_60

BMC Remedy AR System server

BMC Remedy AR System server 18.08

Java 1.8.0_65

BMC Remedy ITSM applicationBMC Remedy ITSM 18.08

Database server

Microsoft SQL Server 2012

Client computers (Borland Silk Performer)

Silk Performer 18.0
Client computer (end-user timings)Google Chrome 69


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