Smart IT test environment
This topic describes the deployment architecture and the hardware specifications for all servers used in the test.
Deployment architecture
Hardware specifications for servers
Tiers | Specification | VM used | Number in environment | Comments |
|---|---|---|---|---|
| Remedy with Smart IT server | 4 CPUs at 2.7 GHz each, 16 GB RAM | Yes | 3 | Cent OS 6.5 x86_64 |
| BMC Remedy Single Sign-On | 2 CPUs at 2.7 GHz each, 8 GB RAM | Yes | 2 | Cent OS 6.5 x86_64 |
BMC Remedy AR System server | 4 CPUs at 2.7 GHz each, 16 GB RAM | Yes | 8 | Microsoft Windows Server 2008 Enterprise; server group with 6 user-facing and 2 admin nodes |
Database server | 2 CPUs at 2.7 GHz each, 24 core each, 320 GB RAM | No | 1 | Microsoft Windows Server 2012 Enterprise with external Hitachi VSP 1000 SAN storage |
Client computers (Borland Silk Performer) |
| No | 1 of each | Windows 2012 R2 Enterprise on all |
| Client computer (end-user timings) | 4 CPUs at 2.67 GHz each, 8 GB RAM | No | 1 | Windows 7 |
Note
All virtual machines (VMs) are hosted on VMware ESXi 6.0.0 servers powered by Intel Xeon CPU E5-2697 v2.
The SQL server machine is configured with 4 separated IO subsystem (Hitachi VSP 1000):
| IO Subsystem | Capacity | Partition | Bus Type | Name | Hosting |
|---|---|---|---|---|---|
| 0 | 279 GB | MBR | RAID | Dell PERC H710 SCSI Disk Device | OS files |
| 1 | 2 TB | MBR | Fibre Channel | Hitachi OPEN-V Multi-Path Disk Device | database data files |
| 2 | 1.5 TB | MBR | Fibre Channel | Hitachi OPEN-V Multi-Path Disk Device | database log files |
| 3 | 1.5 TB | MBR | Fibre Channel | Hitachi OPEN-V Multi-Path Disk Device | database tempdb files |
Software specifications
| Tiers | Software Version |
|---|---|
| Remedy with Smart IT server | Smart IT 18.08 BMC DWP 18.08 Tomcat 8.5 Java 1.8.0_60 |
| Chat server | Openfire 4.1 Java 1.8.0_60 |
| BMC Remedy Single Sign-On | BMC Remedy Single Sign-On 18.08 Tomcat 7 Java 1.8.0_60 |
BMC Remedy Mid Tier | BMC Remedy Mid Tier 18.08 Tomcat 8.5 Java 1.8.0_60 |
BMC Remedy AR System server | BMC Remedy AR System server 18.08 Java 1.8.0_65 |
| BMC Remedy ITSM application | BMC Remedy ITSM 18.08 |
Database server | Microsoft SQL Server 2012 |
Client computers (Borland Silk Performer) | Silk Performer 18.0 |
| Client computer (end-user timings) | Google Chrome 69 |
Comments