This documentation supports the 18.08 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Smart IT performance tuning recommendations

This topic describes performance tuning recommendations for the following components:

Centralized configuration

Recommendations for global search

To improve global searches, the following values were set in the Centralized configuration after upgrade. These values are set by default during a fresh install.

 

Configuration parameterValue
isExclude_TAG_and_CI_IDtrue
useLeadingSearchForAssettrue

BMC Remedy ITSM MSSQL and Oracle database

The following indexes are common to both MSSQL and Oracle databases.

Recommendations for the Ticket Console

The following indexes were added to improve performance and will be provided in the next service pack for the current release of BMC Remedy IT Service Management (ITSM) and incorporated into the next full release.

On the SRM:Request form, composite index 1000003231_1 was added:

Column positionField IDField name
11000003231ASLOGID
27STATUS

On the WOI:Workorder form, composite index 100003231_1 was added:

Column positionField IDField name
1100003231ASLOGID
27STATUS

Also refer to the following the knowledge article for index recommendations to support console searches:

https://selfservice.bmc.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA214000000d8UZCAY&type=Solution

These index changes have been incorporated into the product starting in BMC Remedy ITSM 8.1 SP2.

Recommendation for displaying asset details

The following index was added to improve performance and will be provided in the next service pack for the current release of BMC Remedy ITSM and incorporated into the next full release.

On the BMC.Core:BMC_BaseRelationship form, index C400130900_1 was added:

Column positionField IDField name
1400130900Source.ReconciliationIdentity

There should be a delivered index on Destination.ReconciliationIdentity. Depending on your release, there might not be an index; in that case, create one.

Recommendations for Collision and Calendar request

When creating change request, if you notice that the SQL query is taking high response time for Collision and Calendar request, you can apply the following index to improve performance. You might experience performance issues if you are using BMC Remedy ITSM version prior to 9.1 Service pack 1 (9.1.01). This index will help you to avoid full table scan for the table 'CHG:Infrastructure Change'.

On the CHG:Infrastructure Change form, create a non-unique index on the field Scheduled End Date.

From BMC Remedy Developer Studio, create an overlay of the CHG:Infrastructure Change form, and add an index on the field Scheduled End Date.

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Comments

  1. Matthias Werninghaus

    The AR System FTS Settings (Link to Community Doc) is only for older versions. Please update the documentation!

    Nov 28, 2018 06:45
    1. Nilay Agambagis

      Hello Matthias,

      Thanks a lot for your comment.

      Our performance team will update this.

      Regards,

      Nilay Agambagis

      Nov 28, 2018 10:47
  2. Patrick Zumbrunn

    The parameters "isExclude_TAG_and_CI_ID" and "useLeadingSearchForAsset" are no longer defined in the Smart IT database but in the global settings ( * ) of com.bmc.arsys.smartit component of ar system server. See following link: https://docs.bmc.com/docs/smartit1808/configuration-parameters-for-smart-it-818731786.html

    Regards Patrick

    Nov 29, 2018 04:31
    1. Dhanya Menon

      Hello Patrick,

      Thank you for your comment. We are communicating with the SME about this. We will get back to you soon.

      Thanks,

      Dhanya Menon

      Jan 22, 2019 04:47
    1. Nilay Agambagis

      Hello Patrick,

      Thanks for your comment.

      I have changed the location of the configuration parameter to Centralized configuration.

      Regards,

      Nilay Agambagis

      Mar 18, 2019 01:30
  3. Stefan Hall

    Is FTS Fortification really needed since Version 18.xx? ITSM 9.1+ is optimized for FTS and SmartIT 18.xx needs ITSM 18.xx

    Jan 06, 2019 05:15
    1. Dhanya Menon

      Hello Stefan,

      Thank you for your comment. We are communicating with the SME about this. We will get back to you soon.

      Thanks,

      Dhanya Menon

      Jan 22, 2019 04:48
    1. Dhanya Menon

      Hi Stefan,

      We have updated this page and removed the section about FTS Fortification.

      Thanks,

      Dhanya

      Mar 18, 2019 05:56