This documentation supports the 18.08 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Smart IT architecture

The following diagram illustrates Smart IT architecture:

Related topic

Planning in the Remedy ITSM Deployment online documentation

Remedy On-Premises solution architecture in the Remedy ITSM Deployment online documentation

Data tierStores definitions and data for Smart IT.
Server tierProcesses the data it receives from Smart IT clients, and passes the data to the database server to be stored.
Web tierServes as a repository for web applications. Displays the appropriate web page to an authorized user.
Client tierEnables different clients to access and interact with Smart IT data.

To understand the different architecture layers, the basic deployment model, and alternative deployment options available in Remedy, see  Remedy On-Premises solution architecture .

Was this page helpful? Yes No Submitting... Thank you