This documentation supports the 18.08 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Running asset actions

After the administrator configures asset actions, as an Asset Manager, you can run actions on selected assets in the Asset console.

For example, your company has purchased 25 assets: 5 laptops, 10 UPS, and 10 processors. These assets have been added to the inventory and are now with the Procurement team. You must assign these assets to the manager of the IT Services team, change their location, and relate them to Email Business Service. Instead of manually filling in the details of each asset, you configure an asset action to create the people relationship, update the asset's location, and relate the asset with other assets. In the Asset console, you then select all 25 assets and run the asset action. In a few simple steps, you can assign the assets to the right person and specify the people role, enter the location details, and relate them with specific assets.

You can run asset actions on the UC, Android, and iOS platforms. On mobile devices, tap Actions on the Asset console screen to run asset actions.

Depending on the type of asset action specified when configuring asset actions, you can run actions on the assets selected in the Asset console. When you open an asset, asset actions configured for that asset are included in the More list. By default, all assets have a predefined action in the More list:Put into Inventory.

Before you begin

Before you run an asset action, you must consider the following points about assets on which you want to run the asset action.

  • To run asset actions, you must have the Asset user permission.
  • You can run asset actions only on the asset types you specified when you configured the asset actions.

To run asset action

  1. On the Asset console, specify filters to search for assets that you want to update. You can specify multiple search options when searching for related assets.
  2. Select check boxes for assets in the search result. You can select a single or multiple assets of the specified asset type and run the action.
  3. From the Asset Actions list, select an asset action to run. The Asset Actions list with the configured action in it becomes visible only when you select the check box corresponding to the asset on the Asset console. 
    The Update Assignment pane is displayed.
    Note: You cannot run multiple actions on an asset action type. For example:
    • You can relate selected assets with only one people type and one role at a time. For example, out of 10 processors, if you want to assign 8 processors to George and 2 processors to Nancy, and specify different roles, then you must run the same asset action twice to relate the 2 sets of processors to different people.
    • You can relate assets selected in the Asset console with assets you have selected in a search result, and specify only one asset-to-asset relationship type. For example, if you have five laptops and you want to relate two of them to a color printer, two to a black-and-white printer, and one to a color printer and a remote file system asset, you must run the same asset action three times to relate all five laptops to their specific assets and specify the necessary asset relationships.
  4. To update the profile of the selected assets, enter details in the appropriate fields.
  5. To create a relationship between the selected assets and other assets, click Create Asset Relationships. Alternatively, you can also click the Next Step button.
  6. To search for assets to relate, use the basic or advanced search.
  7. From the search result, select the check boxes for assets, and then select the relationship type and subtype.
  8. To create a relationship between the selected assets and a person, click the Create People Relationships tab, and select a people type from the list.
  9. Search for the person, and select the person's name from the search result, and then select the person's role from the role list.
  10. Click Save.
    A message confirming the successful running of the asset action is displayed.

Scenario for running an asset action

Mary is in Allen's team, and she has the Asset user permission. Allen has assigned her the task of transferring the received servers, rack, and chassis to the R&D Cloud Management team. She must run the asset action R&D Cloud Setup and perform the following updates:

  • Relate the assets to the following items:
    • Asset-Perforce Business Service
    • Relationship type-Impact
    • Relationship subtype-Starting asset is child
  • Transfer the ownership of assets to Bob Baxter, the manager of the R&D Cloud Management team, and specify the Managed by role.
  • Update the asset profile with the following details:

    • Company - Petramco
    • Site - R&D Cloud Data Center
    • Room - 701 Server room
    • Floor - 7
    • Status - Deployed

To run the asset action, Mary performs the following steps:

  1. Mary opens the Asset console, and applies the Computer System, Chassis, and Rack filters to search for specific assets.
  2. From the list of displayed assets, Mary selects the check boxes for the newly received three servers, one rack, and one chassis.
    After selecting the check boxes, the Asset Actions list is displayed.
  3. From the Asset Actions list, Mary selects the R&D Cloud Setup action.
    The Update Assignment pane is displayed.
  4. To update the record of the selected assets with the new location and asset status, Mary enters the company, site, room, floor, and status details in specified fields.
  5. To create a relationship between the selected assets and the Perforce Business Service assets, Mary clicks Create Asset Relationships. Alternatively, she can also click the Next Step button.
  6. Mary uses the basic search to search for Perforce business service assets.
  7. From the search result, she selects the check boxes of the necessary Perforce business service assets, and selects Impact as the relationship type, and Starting asset is child as the relationship subtype.
  8. To create a relationship between the selected assets and the Manager of the R&D Cloud Management team, Mary clicks Create People Relationships.
    In the People Type list, by default Person is selected. 
  9. She searches for Bob Baxter, selects his name from the search result, and selects Managed by from the role list.
  10. Mary clicks Save. A message confirming the successful running of the asset action is displayed.

To verify the result of the asset action that Mary ran, she opens one of the selected assets and finds the added fields and values in the asset profile. In the Assets and People tabs, she finds the related assets and person.

Moving assets into inventory

Once an asset is received and ready to be deployed, it can be moved to an inventory location and deployed in the organization. You can place non-bulk CIs that you want to manage in inventory by selecting Put into Inventory from the More menu in the asset profile, and then designating a location for it.


  • Before you can move assets into inventory, you must create an Asset Inventory CI. For more details about creating an asset inventory, see Creating inventory location CIs .
  • This version of Smart IT does not support creation of bulk inventory CIs.

The following asset types cannot be put into inventory:

  • Access Point
  • Account
  • Activity
  • Admin Domain
  • Application
  • Application Infrastructure
  • Application Service
  • Application System
  • Base Element
  • Business Process
  • Business Service
  • Cluster
  • Collection
  • Communication Endpoint
  • Concrete Collection
  • Connectivity Collection
  • Connectivity Segment
  • Database
  • Default Account Permissions
  • Document
  • Inventory Storage
  • IP Connectivity Subnet
  • IP Endpoint
  • IP X Connectivity Network
  • LAN
  • LAN Endpoint
  • LNs Collection
  • Logical Entity
  • NT Domain
  • Organization
  • Person
  • Physical Location
  • Protocol Endpoint
  • Resource Allocation Setting Data
  • Resource Pool
  • Role
  • Service Offering Instance
  • Settings
  • Software
  • Software Server
  • System
  • System Component
  • System Service
  • Transaction
  • User Community
  • Virtual System Setting Data
  • WAN

To move an asset into inventory

As an Asset Manager, you can move an asset into an inventory so that it can be deployed at a related site.

  1. Log in to Smart IT from your mobile device.
  2. From the selection menu, select Code Scan. The mobile device camera opens.
  3. Scans the asset tag.
  4. Locate the appropriate asset record in the system:
    • Using the mobile device, you can scan an asset tag and open the asset record from the search results.
    • On the universal client, you can search for an asset in the Asset Console and open it.
  5. On the asset record, select More > Put into Inventory.
  6. On the Location panel, enter details of the Asset inventory location. Optionally, you can also search for inventory locations based on Inventory Location (Name), CompanySite, or Support Company, and then select an appropriate inventory location.
  7. Save the changes.

The status of the asset is updated to In Inventory. The asset is associated with inventory location and is listed as an asset for that inventory location. Location details in the asset record are updated to reflect the inventory location.

When the action is completed, an entry is added to the timeline and the activity feed.

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