This documentation supports the 18.08 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Requirements for a non-root user to run the installer

In Linux environments, Remedy with Smart IT can be installed by either a root or non-root user. Installing as a non-root user allows a user to maintain the Smart IT software without the assistance of a system administrator.

This topic describes requirements:

Before you begin

This procedure is part of the Preparing for installation of Smart IT process. Make sure that the previous steps in this process have been completed.

Before a non-root user runs the Smart IT installer

A system administrator must ensure that the non-root user account has read, write, and execute (rwx) access to the following directories and their files on each server that will be part of the Smart IT cluster:

  • .profile file in your home directory (write and execute permission)
  • opt/bmc (If this directory does not exist, you must create it, and set the permissions.)
  • /tmp
  • JREHomeDirectory/bin (read and execute permission)
  • JREHomeDirectory/lib (read and execute permission)

A system administrator must review (and potentially modify) the /etc/security/limits.conf file to ensure that the open files limit [ ulimit –n ] section of the shell is set to 16384.

When running the installer

When you install as a non-root user, you must update the system configuration files manually. The installation script prompts you to do so and instructs you to start a shell where you have root access or full read and write permission. 

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