This documentation supports the 18.08 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy with Smart IT 18.08, including new features, urgent issues, documentation updates, and fixes or patches.

Note

This section only includes information about changes since the most recent release of Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.5, review the release notes for versions 1.5,1.6, 2.0 and 18.05.

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Related topics

Known and corrected issues

Installing Remedy with Smart IT

Support information

Related products

BMC Remedy IT Service Management Suite 18.08

Date

Title

Summary

November 29, 2018 18.08.01: Patch 1 for version 18.08 Defect fixes, and other corrected issues.

August 31, 2018

18.08 enhancements


Enhancements available in version 18.08 of Remedy with Smart IT (Smart IT) are:

    • Configuring provider action by using expression
    • Enhancements to BMC Cognitive Service Management feature for Smart Recorder and Mobile client
    • New configuration parameters
    • Enhancement in template text position
    • Enhancement in knowledge article to display Status and Version in search result
    • Enhancement in knowledge article to display title in wrapped texts

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