This documentation supports the 18.08 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Overview of asset profiles in Smart IT

An asset profile shows you detailed information about an asset and provides links to other records so you can easily see and understand the connections among assets, people, and the help desk. From any asset profile, you can drill down into linked records to discover more specific information about those items and to explore their relationships. For example, if you are looking at an asset profile for a laptop, you can find the name and location of the owner. You can also find tickets linked to the laptop, such as incidents, change requests, and work orders. From any of those records, you can drill down to discover more information related to your line of inquiry.

Profiles for various assets are organized in a similar way; however, the details vary depending on the type of asset being described. This topic familiarizes you with the information available in an asset profile.

Related topics

Creating and updating assets in Smart IT

Managing assets in Smart IT

Adding assets  (BMC Digital Workplace documentation)


Information displayed in asset profiles

Section

Information provided

Overview

This section displays the name of the asset, the asset type and subtype, and the name of the associated company.

You can perform the following actions:

  • Edit the asset name, status, and company.
  • Share the asset profile.
  • Follow the asset to see important updates such as items related and unrelated to the asset, and changes to the status, owner, and location.
  • Add or edit the associated image.
  • Put the asset into Inventory (only applicable to some asset types).

Note: The Type and Subtype fields are read-only, and cannot be edited from the asset profile. To use a different type and subtype, you must create a new asset.

Details (varies depending on asset type)

This section provides more details about the asset, including the ID, description, manufacturer, installation or availability date, financials, and so on.

The information in this section depends upon the type of asset.

Activity

This list contains activities related to the asset, including includes tickets created for the asset, updates to asset information, and updates to asset ownership.

Crowdsourced assets include a link to BMC Digital Workplace, where you can access the full activity thread. Activity notes that you add in Smart IT for crowdsourced assets do not flow to the corresponding asset in BMC Digital Workplace. Also, for crowdsourced assets not associated with an item in BMC Atrium Configuration Management Database (BMC Atrium CMDB), the Activity feed is read-only. For additional information, see the Crowdsourced information section in this table.

The most recent activities are at the top of the list, and a filter is available to help you manage the information in the list. (For crowdsourced assets not associated with an item in BMC Atrium CMDB, this filter is unavailable.)

Primary contact

When editing the asset profile, you can now specify the role of the primary contact of the asset, and then enter the person’s name. The primary contact can have one of the role specified in the Role list such as Managed by, Used by, Owned by, and so on. Irrespective of the role specified in Smart IT, in BMC Remedy ITSM, the person related with the asset is indicated as the primary contact of the asset.

Note that the roles specified in the People tab of the asset are secondary in nature, and are specified for further reference.

This section also provides information about the asset location. In the Asset Site - Region > Asset Site - Site Group > Asset Site fields you can specify the asset location. These are dependent and out-of-the-box fields. Based on the company you have specified, options under these site location fields are displayed.

Related Items,

Assets,

Contracts,

Outages tabs

These areas display information about the following items:

Notes:

  • Click or tap an item on a tab to open a detailed record for that item. For example, if you click an outage preview in the Outages tab, you see a detailed view of the outage.
  • Most tabs also have a link from which you can add a related item to the tab. For example, on the Related Items tab in the universal client, if you click Related Item, you can add other records to the profile.

People tab

This tab tracks the relationships between an asset and specific people, organizations, departments, and support groups. You can also relate the asset to a person, company, organization, department, or support group directly from the People tab.


Note

Digital Workplace work order location does not work in Smart IT 18.05 and later versions.

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