This documentation supports the 18.08 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Installing Smart IT in a server group

This topic describes the process to install Smart IT in a cluster. Other options are described in Performing the Smart IT installation.

Before you begin

Complete the steps described in Preparing for installation of Smart IT. In addition to steps that are required for all installations, some steps are required for high availability.

To install Smart IT in server group

If you are planning to use the chat features of Smart IT and have installed Openfire in server group, specify the Use external installation of Openfire option during installation. See Smart IT installation worksheets.

  1. Install Smart IT on the primary server.
    To use the GUI wizard, see, Installing Smart IT on a single server. To use the silent installer, see Installing Smart IT using silent mode.
    Specify the In a New Cluster option during installation. See Smart IT installation worksheets.

  2. Install Smart IT on the secondary server. 
    Specify the In an Existing Cluster option during installation. See Smart IT installation worksheets.


    Perform this step on each Smart IT server in the cluster.

  3. Start SmartIT Tomcat service for all Smart IT servers in the cluster.

For information on the configuring load balancer for Openfire, see Configuring load balancer for Openfire.

Where to go from here

Verifying the Smart IT server installation

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