This documentation supports the 18.08 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Installing Punjab connection manager

Using Punjab is optional and is useful to manage XMPP connections. Punjab is a HTTP jabber client interface. It is a BOSH connection manager that allows persistent client connections to a XMPP server.

  1. Install Punjab for connection manager.

    Note:

    Please make sure all dependencies are met.

    Python 2.6>=

    Twisted 11.1>= http://twistedmatrix.com/

    1. Download the installation files available at http://github.com/twonds/punjab
    2. Untar the punjab-X.X.tar.gz file in a directory you want Punjab to reside.
      shell>tar vxzf punjab-X.X.tar.gz
    3.  Run setup to install.
      shell>python setup.py install
    4. Run punjab
      shell>twistd punjab 
      Run "twistd punjab --help" for options.
  2. To create a Punjab service, create a Punjab file in /etc/init.d/ and add the following script to the Punjab file:

    #!/bin/sh 
    ROOT_DIR="/opt/punjab-master" 
    get_punjab_pid() { 
    	echo `ps aux | grep "punjab" | grep $ROOT_DIR | grep -v grep | awk '{ print $2 }'` 
    	} 
    do_start() 
    { 
    pid=$(get_punjab_pid) 
    if [ -z $pid ] ; then 
    echo -n $"Starting Punjab " 
    twistd -y $ROOT_DIR/punjab.tac && echo "Started !"|| echo "Failed!" 
    RETVAL=$? 
    else 
    echo "Punjab is running with PID : $pid" 
    RETVAL=1 
    fi 
    } 
    do_stop() 
    { 
    echo -n $"Stopping $SERVER: " 
    pid=$(get_punjab_pid) 
    kill -9 $pid > /dev/null 2>&1 && echo "Punjab is stopped" || echo "Failed to stop punjab!" 
    RETVAL=$? 
    } 
     
    case "$1" in 
    start) 
    do_start 
    ;; 
    stop) 
    do_stop 
    ;; 
    restart) 
    do_stop 
    do_start 
    ;; 
    *)
    echo "Usage: $0 {start|stop|restart}" 
    RETVAL=1 
    esac
    exit $RETVAL
  3. To start Punjab: /etc/init.d/punjab start 
    To stop punjab : /etc/init.d/punjab stop 
    To restart punjab : /etc/init.d/punjab restart


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