This documentation supports the 18.08 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Creating the database

Remedy with Smart IT (Smart IT) installer will create the database automatically. However, if you have database access restrictions and cannot allow the Smart IT installer to create a database, you can create a pre-existing database.

When you create a database, you create database users and assign required roles to them. 

The following topics are provided:

Before you begin

This topic is part of Preparing for installation of Smart IT. Complete the previous steps, described in the following topics:

Required database schemas

Smart IT requires the following database schemas:

Schema Purpose Contains
schemaName_business Stores business data
  • Certificates
  • Configuration
  • Customizations
  • Images
schemaName_system Stores system data
  • Provider Info
  • Tenant
  • Plugin
openfire (Required only if you are using chat in Smart IT) Stores chat data

You can replace schemaName with SmartIT or any other identifier that you prefer. BMC recommends that you keep "_business" and "_system" as part of these schema names so that you can easily identify the data in the tables. During installation, you can specify these schemas.

Databases you can create

Depending on the database you are using, follow the instructions in the corresponding topic:

Where to go from here

Requirements for a non-root user to run the installer


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