This documentation supports the 18.08 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Adding custom fields to your views using Smart IT

You might have custom fields defined for BMC Remedy IT Service Management, that you would like to display in the Smart IT user interface. You might also want to display out-of-the-box BMC Remedy ITSM fields that are not shown by default in Smart IT. You can also define a custom field in BMC Remedy IT Service Management and then make the fields available for selection in Smart IT.

This section includes the following topics:


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Comments

  1. Andreas Mitterdorfer

    Please can you review the instructions regarding the filter changes? Eg. WOI:WIC:CreateWorkOrder_100`! in 18.08 system is OOTB set to "Matching IDs" so there is no change needed.

    Oct 12, 2018 06:13
    1. Nilay Agambagis

      Hello Andreas,

      As per our the views of our SME, your opinion is correct. As it has Matching ID’s, you don’t need to add extra mapping for customization.

      Regards,

      Nilay Agambagis

      Jan 15, 2019 03:19
  2. Adam Newhall

    does that also apply to the Incident Filter (HPD:HII:CreateIncident_100`!)?

    Apr 03, 2019 01:40
    1. Nilay Agambagis

      Hello Adam,

      Thanks for your comment.

      Yes it is also applicable for HPD:HII:CreateIncident_100`!.

      Regards,

      Nilay Agambagis

      Apr 04, 2019 03:49
  3. Valerio Verdone

    Hello, the limitation on field type is still the same? I mean, is this affermation still valid "Currently the following types of custom fields cannot be displayed: Currency fields, Table fields, Trim fields, Display only fields, Attachment fields, and Diary Fields." ?? Thank you in advance and best regards

    Apr 04, 2019 05:37
    1. Nilay Agambagis

      Hello Valerio,

      Thanks a lot for your comment.

      I am communicating with the SME on this. I will get back to you.

      Regards,

      Nilay Agambagis

      Apr 04, 2019 07:45
    1. Nilay Agambagis

      Hello Valerio,

      Yes, this limitation is still applicable for this version.

      Regards,

      Nilay Agambagis

      Apr 17, 2019 03:48
  4. Valerio Verdone

    Hi! How can I do the same for Task?? Thank you in advance and best regards

    May 02, 2019 11:44
    1. Nilay Agambagis

      Hello Valerio,

      Thanks a lot for your comment.

      We have given information related to Task View in this topic. Please check 'Adding the field to the appropriate BMC Remedy Action Request System forms' section.

      Regards,

      Nilay Agambagis

      May 09, 2019 03:43
  5. Stephen Mcdonnell

    Hi Nilay, We have both an 18.08 and a 19.08 server, when reviewing the fields available to add to Incident, Change, etc a large majority are greyed out and unavailable with a label of 'This field is missing in form..." These are OOTB fields as far as I'm aware, can you clarify

    Many Thanks Stephen

    Jan 23, 2020 10:14
    1. Nilay Agambagis

      Hello Stephen,

      Thanks a lot for your comment.

      I will communicate with the SME on this and will get back to you.

      Regards,

      Nilay Agambagis

      Jan 23, 2020 12:39
      1. Nilay Agambagis

        Hello Stephen,

        As per my communication with the SME,  all of the OOB fields are not readily available for addition to the Smart IT views, because they are required to be added to the core interface forms in ITSM. Since these fields are not required for the currently supported use cases for these interface forms, the architectural decision was to not add them out-of-the-box in order to keep these interface forms clean. 

        You can add these and your own custom fields as needed by using the supported method of adding fields to the Smart IT views.

        Regards,

        Nilay Agambagis

        Feb 13, 2020 03:27
  6. Dylan Armstrong

    Question about adding custom fields to other forms that relate to the ITSM forms. I have added the Priority field to the WOI:Template form and the workflow that would push a value to the Work Order form. If I select a Template that has a Priority of High, that value gets displayed in the Classic view but it does not display in the SmartIT view, Is there an additional step to have this work in SmartIT? Thanks!

    Jul 07, 2020 07:59
    1. Dhanya Menon

      Hello Dylan,

      Thank you for your question. 

      I will check with the Engineering team and revert with an answer.

      Regards,

      Dhanya

      Jul 24, 2020 05:51
    1. Dhanya Menon

      Hello Dylan,

      I checked with the Engineering team about your query. This issue has been fixed in the latest release, Smart IT 20.02. 

      Regards,

      Dhanya 

      Jul 29, 2020 12:34