This documentation supports the 18.08 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

Adding custom fields to the Asset View

As a Smart IT administrator you can add additional custom fields to the Asset View. Each type of Asset has a Type-Specific area to which custom fields can be added which are relevant to that Asset type. There is also a Generic area into which custom fields can be added for all assets. The recommended process to add a field to the Asset View is the CMDB synchronizing process. For details about the CMDB synchronizing process, see Modifying views of forms in BMC Remedy IT Service Management applicationsHowever, you can also use Remedy Action Request System forms if the custom fields are not part of the CMDB data model, but are managed by Asset Management.

Note

The asset classes are available under the selection for creating and customizing asset if the value Yes is set in the Has Asset UI option in CMDB. Smart IT needs restart to reflect changes made to this value during run-time.

Adding custom fields through asset attributes forms

In the Screen Configuration, you can add custom fields to both the Generic Area and the Type-Specific Area of the Asset View by using the Remedy Action Request System forms.


The following image displays an overview of the conditions for making the fields available for customization in the Asset View:


Adding custom fields in the Generic Area 

To add a custom field to the Generic Area of Asset View, first you need to add the field in the AST:Attributes form and then you need to add the field in the AST:BaseElement form. After that you need to add the custom field in Smart IT. See the following links for detailed steps:

Adding custom fields in the Type-Specific Area 

To add a custom field to the Type-Specific Area of Asset View, first you need to add the field in the AST:Attributes form and then you need to add the field in the related asset specific form. After that you need to add the custom field in Smart IT. See the following links for detailed steps:


Adding custom field to the AST:Attributes form 

  1. Open Remedy Developer Studio in Best Practice Customization mode (the default).
  2. In AR System Navigator, double-click Forms under the All Objects option.
  3. In the Filtering OptionsAST:Attribute for the form name. 
  4. Click the form name to open the form.
  5. From the pallet appearing on the right side of the form, select the field type from the Data Fields group.

    Note

    Currently, you cannot add the Diary and the Currency field types in the Data Fields group. Additionally, you cannot add the fields types of Display Fields and Composite Fields groups.

  6. Drag the field from the palette to the specific area of the form where you want to add the custom field.
  7. Modify field parameters as per the field requirements. Check the Field Properties section to set field properties such as permission etc. For more information about creating fields, see  Creating and managing fields .
  8. Save the form. 
    The following message is displayed:
    You have specified an id for following fields which is outside the BMC reserved range. Do you wish to continue?
    <Field name>
  9. Click OK.

Adding custom fields to the AST:BaseElement form 

  1. In AR System Navigator, double-click Forms under the All Objects option.
  2. In the Filtering Options, enter AST:BaseElement as the form name, and click the form name to open the form.
    1. Right-click the form.
    2. Click the Add Fields from AST:Attributes option.
    3. In the Add Fields dialog box, select the field that you added from the list and click OK.
    4. Save the form.

Note

The custom fields added in the AST:BaseElement forms are not visible in the Type-Specific Area.


Adding custom fields to the type-specific asset form 

After you add a custom field in the AST:Attributes form, you must add it in the corresponding type-specific asset form of Remedy Action Request System. For example, to add a printer-related field, you must add the field to the AST:Printer form.

  1. In AR System Navigator, double click on Forms under the All Object option.
  2. In the Filtering Options, enter AST:Printer as the form name, and click the form name to open the form.
    1. Right-click the form.
    2. Click the Add Fields from AST:Attributes option.
      The field that you have added in the AST:Attributes form, appears in the Add Fields dialog box. 
    3. Select the field and click OK.
    4. Save the form.

For more information on about the asset-specific forms, see Adding custom fields to your views using Smart IT.

Adding custom fields to Smart IT: 

After you add a custom field in the Remedy Action Request System forms, you must add the field in Smart IT.

  1. Log on to the Smart IT universal client as an Admin user with a fresh session.
  2. From the Configuration menu, choose Screen Configuration.
  3. Under Asset View, click Refresh Metadata.
  4. In Asset View options, click Type-Specific Area, to add a field in the Type-Specific Area or click Generic Area to add a field in Generic Area.
  5. For Type-Specific Area, from the Select Asset Type list, select the asset type; for example, Printer.

    Note

    You need to select the specific asset type that corresponds to your custom field. For example, if you have added a custom field related to printers in the AST:Printer form, you need to select Printer from the Select Asset Type list. Your added field does not appear if you select another asset type, such as Mainframe, from the Select Asset Type list.

  6. From the asset type list, type your custom field name in the Available Fields box, and Search.
  7. Click the + sign next to your custom field name to move the field to the Selected Fields section.
  8. Click Save
    The field configuration is updated successfully. Now the custom field becomes available for the related asset.

    Troubleshooting Information

    For troubleshooting information, see, Smart IT troubleshooting.

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Comments

  1. Amy Caliboso

    When adding custom field to the AST:Attributes form, shouldn't step 7 be more specific than "Modify the field properties, such as Label to display your preferable field name" to also indicate that you need to specify the database field ID, and add permissions for the field?

    Feb 06, 2019 08:47
    1. Dhanya Menon

      Hello Amy,

      Thank you for your feedback. We will review the content and make changes accordingly.

      Thanks,

      Dhanya Menon

      Feb 06, 2019 11:05
    1. Dhanya Menon

      Hello Amy,

      We have updated the topic and provided a link to the relevant information in Remedy Action Request System documentation.

      Thanks,

      Dhanya Menon

      Mar 14, 2019 05:25
      1. Amy Caliboso

        thank you

        Apr 08, 2019 03:53
  2. Shekhar Raj

    I added many fields in Computer System class which I added using Class Manager and then used Sync Asset UI to sync fields to Asset forms.

    I was not able to see these fields in SmartIT screen configuration in the Available Fields list.

    After I changed the position of one of the fields in AST:Computer System form  and saved the form, all the custom fields are visible now in SmartIT.

    Mar 12, 2019 02:10
  3. Antonis Bisai

    Hello,

    Can we add other OOTB field in Asset views?

    Regards, Antonis

    Oct 25, 2019 06:53
    1. Dhanya Menon

      Hello Antonis,

      Thank you for your query.

      You can use the Screen Configuration page to add an OOTB field (If not already present on the view) using the Generic Area and the Type-Specific Area of the Asset View.

      Thanks,

      Dhanya

      Nov 07, 2019 09:49