System requirements for Smart IT
Before you install the product, make sure that your environment meets the hardware and software requirements, as described in
BMC Remedy ITSM Suite compatibility matrix
. To understand the different architecture layers, the basic deployment model, and alternative deployment options available in Remedy, see
Remedy On-Premises solution architecture
.
The table lists the BMC Digital Workplace, Remedy with Smart IT and BMC Remedy ITSM supported combinations for version 18.05:
| BMC Digital Workplace | Remedy with Smart IT | BMC Remedy ITSM | Supported |
|---|---|---|---|
| 18.05 | 18.05 | 18.05 | Y |
| 18.05 | 18.02/2.0.x | 18.05 | N |
| 18.05 | 18.02/2.0.x | 9.1.04 | Y |
| 18.05 | 18.02/2.0.x | 9.1.03- 9.0.x | Y |
| 18.05 | 1.6.0x | 9.1.03- 9.1.00 | Y |
| 18.02 | 18.05 | 18.05 | N |
| 18.02 | 18.05 | 9.1.x-9.0.x | N |
| 18.02 | 18.02/2.0.x | 18.05 | N |
| 18.02 | 18.02/2.0.x Note: BMC Digital Workplace Advanced 18.02 supports Smart IT 18.05. BMC Digital Workplace Basic supports both Smart IT 2.0 and Smart IT 18.05. | 9.1.04 - 9.0.x | Y |
| Optional | Upgrade from 1.6 to 1802** | AR 18.05 CMDB 18.05 ITSM 9.1.04 | Y |
** For fresh install of Smart IT 2.0/1802 refer 000155309.
This table lists the supported BMC Remedy ITSM versions for each Smart IT version.
Smart IT version | BMC Remedy ITSM version |
|---|---|
| 18.05 | 18.05 (all service packs) |
| 2.0 | 9.1 (all service packs) |
| 1.6 | 8.1 (all service packs) through 9.1.04 |
1.5.01 | 8.0 (all service packs) through 9.1.04 |
1.5 | 8.0 (all service packs) through 9.1.04 |
1.4 | 7.6.04 Service pack 2 through 9.1.04 |
1.3.01 | 7.6.04 Service pack 2 through 9.1.04 |
1.3 | 7.6.04 Service pack 2 through 9.0 (all service packs) |
1.2 | 7.6.04 Service pack 2 through 9.0 (all service packs) |
1.1 | 7.6.04 Service pack 2 through 9.0 |
1.0.01 | 7.6.04 Service pack 2 through 9.0 |
1.0 | 7.6.04 Service pack 2 through 9.0 |
Note
The Smart IT universal client is not supported on mobile browsers.
To get complete compatibility information, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page.
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Comments
Where can we find hardware requirements like cpu, memory & diskspace?
Hello Jan,
Thanks a lot for your email. Please refer to the following topic:
Smart IT 18.05 performance
Regards,
Nilay Agambagis